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BCgame - Account closure

My account is suddenly locked i have funds in my game but my account is locked i was already contacted customer support but this telling me you have muti account but i dont have multiple accounts my kYC is failed in my account so i was contacted customer care agent is telling your kyc documents is already approved another Account is i was check my documents my documents is not mine documents this is my frnds documents i will telling support team this is my frnds document mistakely I provide i am so sorry i will verfiy my documents please reopen my KyC operation but i am wait 2 days i check my account is locked i was contacted again eamil team but eamil team telling me you have multiple accounts my my level is 47 in my casino game my uid is : 30662490 (abrarfirdous5511@gmail.com) this mail is linked in my bc account i have available balance is 684462.29 inr i will request you help me

Quick facts

Casino
Player
Lover
Date raised
Nov 14, 2024
Disputed amount
$100,000
Case status
Opened

1 response

Dear abrarfirdous5511,

Thank you for reaching out regarding the issues you are facing with your account at BCgame. We understand how concerning it can be to have your account locked, especially with a significant balance available.

We have contacted the casino administration on your behalf to address your situation regarding the KYC documentation. We acknowledge that you mistakenly submitted your friend’s documents and are eager to rectify the situation by providing your correct information.

We will keep you updated on any developments as we work to facilitate the reopening of your KYC process. Your patience during this time is greatly appreciated.