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How to submit a complaint about an online casino

Submit a new Complaint

Need help in solving your issues with an online casino? Welcome to Gamblescope Online Casino Complaints section. Here you will find all complaints, left by players just like you, that we are currently solving and those already solved.

How Do We Solve Complaints?

  1. We receive a complaint from you — just push the “Submit a new Complaint button”

  2. Your complaint appears in the complaint list

  3. We get in touch with the casino mentioned in the complaint

  4. We gather information about the incident by contacting support and management via various means from email to phone and online calls

  5. We listen to the arguments from the casino’s side

  6. After receiving arguments from both sides we mediate towards solving the complaint

  7. Casinos are happy to cooperate with us and accept our mediation, since solved complaints boost their reputation on our platform and show them as responsible and reliable institutions who care for their players.

So if you feel cheated, faced poor service, can’t withdraw money or have some other complaint — feel free to let us know. And we will handle it!

208 complaints found
Kiwilou777
New ZealandNew Zealand
Raised: Dec 12, 2024
Dachbet — Other
Disputed amount
-
Case status
Opened
Answers
Yes (2)
Complaint Details
George197979
United KingdomUnited Kingdom
Raised: Dec 11, 2024
Electric Spins — Delayed payment
Disputed amount
$6,000
Case status
Opened
Answers
Yes (1)
Complaint Details
Arman009
ArmeniaArmenia
Raised: Nov 19, 2024
CitoBet — Account closure
Disputed amount
$173
Case status
Opened
Answers
Yes (2)
Complaint Details
gogi2014
IndiaIndia
Raised: Nov 18, 2024
Pin Up Casino — Amount not credited
Disputed amount
$48
Case status
Opened
Answers
Yes (2)
Complaint Details
Lover
IndiaIndia
Raised: Nov 14, 2024
BCgame — Account closure
Disputed amount
$100,000
Case status
Opened
Answers
Yes (2)
Complaint Details
fotelis
United KingdomUnited Kingdom
Raised: Nov 13, 2024
Gransino — Declined payment
Disputed amount
$600
Case status
Opened
Answers
No
Complaint Details
Anonymous
BelgiumBelgium
Raised: Oct 29, 2024
Only Win — Declined payment
Disputed amount
$60,000
Case status
Solved
Answers
Yes (2)
Complaint Details
zerkwhnopc
PhilippinesPhilippines
Raised: Sep 30, 2024
CryptoLoko — Other
Disputed amount
$2,000
Case status
Solved
Answers
Yes (2)
Complaint Details
Aimeelyn79
United StatesUnited States
Raised: Sep 19, 2024
Real Prize — Casino terms violation
Disputed amount
$415
Case status
Opened
Answers
Yes (1)
Complaint Details
Mxincocor
IndiaIndia
Raised: Sep 18, 2024
BCgame — Account closure
Disputed amount
-
Case status
Opened
Answers
Yes (1)
Complaint Details
Anonymous
United StatesUnited States
Raised: Sep 14, 2024
BetPanda — Casino terms violation
Disputed amount
$100,000
Case status
Opened
Answers
Yes (1)
Complaint Details
User348602961
SwedenSweden
Raised: Sep 10, 2024
Immerion — Delayed payment
Disputed amount
$552
Case status
Opened
Answers
Yes (1)
Complaint Details
Anonymous
IndiaIndia
Raised: Sep 06, 2024
Bluechip Casino — Account closure
Disputed amount
$190
Case status
Opened
Answers
No
Complaint Details
Sar3ear
CanadaCanada
Raised: Sep 04, 2024
Stake.com — Casino terms violation
Disputed amount
-
Case status
Opened
Answers
No
Complaint Details
Spyros198519
GreeceGreece
Raised: Aug 24, 2024
Casino Infinity — Account closure
Disputed amount
$1,400
Case status
Opened
Answers
Yes (1)
Complaint Details
rkpillai024
IndiaIndia
Raised: Aug 03, 2024
9 Winz Casino — Declined payment
Disputed amount
$220
Case status
Opened
Answers
No
Complaint Details
Suraj devkota
AustraliaAustralia
Raised: Jul 16, 2024
21 Bit — Software glitch
Disputed amount
$4,000
Case status
Opened
Answers
No
Complaint Details
hschlue88
GermanyGermany
Raised: Jul 10, 2024
Dexterbet — Refund declined
Disputed amount
$250
Case status
Opened
Answers
No
Complaint Details
Saber Noui
AlgeriaAlgeria
Raised: Jun 24, 2024
Betmaster — Verification issues
Disputed amount
$3,000
Case status
Opened
Answers
No
Complaint Details
xliner78
GreeceGreece
Raised: Jun 02, 2024
Stake.com — Software glitch
Disputed amount
$12,000
Case status
Opened
Answers
No
Complaint Details
Raja4321
IndiaIndia
Raised: May 05, 2024
Rajabets — Delayed payment
Disputed amount
$2,396
Case status
Opened
Answers
No
Complaint Details
Renegade99
ItalyItaly
Raised: Apr 04, 2024
RouletteUK — Refund declined
Disputed amount
€3,400
Case status
Opened
Answers
No
Complaint Details
IdaaMight1
United StatesUnited States
Raised: Mar 26, 2024
Ducky Luck — Delayed payment
Disputed amount
$1,000
Case status
Opened
Answers
No
Complaint Details
I have a few different games
United StatesUnited States
Raised: Feb 09, 2024
777 Casino — Other
Disputed amount
$999
Case status
Opened
Answers
No
Complaint Details
marisabianca
PortugalPortugal
Raised: Jan 10, 2024
TokenDevils — Delayed payment
Disputed amount
$175
Case status
Opened
Answers
No
Complaint Details
Mukesh Kumar jangir
IndiaIndia
Raised: Jan 09, 2024
1Win — Account closure
Disputed amount
$84
Case status
Opened
Answers
No
Complaint Details
Anonymous
IndiaIndia
Raised: Jan 04, 2024
1Win — Account closure
Disputed amount
$85
Case status
Opened
Answers
No
Complaint Details
Shane cole
AustraliaAustralia
Raised: Jan 01, 2024
Staycasino — Refund declined
Disputed amount
$500
Case status
Opened
Answers
No
Complaint Details
Sx4godz
CyprusCyprus
Raised: Dec 28, 2023
iWild Casino — Declined payment
Disputed amount
$3,600
Case status
Opened
Answers
No
Complaint Details
Destructiongf6
GermanyGermany
Raised: Dec 21, 2023
TokenDevils — Missing Funds
Disputed amount
$24,161
Case status
Opened
Answers
No
Complaint Details
dollabill326
United StatesUnited States
Raised: Dec 16, 2023
Slootz — Bonus not given
Disputed amount
-
Case status
Opened
Answers
No
Complaint Details
Hyjbee
NigeriaNigeria
Raised: Dec 13, 2023
BCgame — Declined payment
Disputed amount
$125
Case status
Opened
Answers
No
Complaint Details
Anonymous
IrelandIreland
Raised: Dec 13, 2023
Doggo Casino — Delayed payment
Disputed amount
$1,000
Case status
Opened
Answers
No
Complaint Details
cool3r
FinlandFinland
Raised: Dec 10, 2023
Slootz — Delayed payment
Disputed amount
$300
Case status
Opened
Answers
No
Complaint Details
Mosby33
CanadaCanada
Raised: Dec 08, 2023
House of Spins — Delayed payment
Disputed amount
$1,000
Case status
Opened
Answers
No
Complaint Details
hopkajanos
HungaryHungary
Raised: Dec 06, 2023
TokenDevils — Delayed payment
Disputed amount
$2,000
Case status
Opened
Answers
No
Complaint Details
Meli420
United StatesUnited States
Raised: Nov 27, 2023
Planet 7 Casino — Delayed payment
Disputed amount
$440.00
Case status
Opened
Answers
No
Complaint Details
Jenken2323
United StatesUnited States
Raised: Nov 09, 2023
Ducky Luck — Refund declined
Disputed amount
$253
Case status
Opened
Answers
No
Complaint Details
purplehaze
NetherlandsNetherlands
Raised: Oct 25, 2023
Slootz — Delayed payment
Disputed amount
$1,465
Case status
Solved
Answers
No
Complaint Details
Leairving
United StatesUnited States
Raised: Oct 25, 2023
CasinoCasino — Declined payment
Disputed amount
$8,000
Case status
Opened
Answers
No
Complaint Details
Anonymous
United KingdomUnited Kingdom
Raised: Oct 07, 2023
MrSloty Casino — Delayed payment
Disputed amount
$979.20
Case status
Opened
Answers
No
Complaint Details
Brit_tany7
United StatesUnited States
Raised: Oct 05, 2023
Galaxy Bet — Delayed payment
Disputed amount
$342
Case status
Opened
Answers
No
Complaint Details
Fluffy
United StatesUnited States
Raised: Oct 01, 2023
Virgin Casino — Other
Disputed amount
-
Case status
Opened
Answers
No
Complaint Details
Q7
United KingdomUnited Kingdom
Raised: Sep 15, 2023
BCgame — Other
Disputed amount
$Over 100k
Case status
Opened
Answers
No
Complaint Details
Bo dickinson
United StatesUnited States
Raised: Sep 13, 2023
Bovada Casino — Delayed payment
Disputed amount
$1,720
Case status
Opened
Answers
No
Complaint Details
ranieroprov
ItalyItaly
Raised: Sep 10, 2023
Stake.com — Software fairness
Disputed amount
$10,000
Case status
Opened
Answers
No
Complaint Details
Anonymous
United StatesUnited States
Raised: Sep 05, 2023
Bovada Casino — Bonus not given
Disputed amount
$100
Case status
Opened
Answers
No
Complaint Details
Pepy26kamov
United KingdomUnited Kingdom
Raised: Aug 25, 2023
MrSloty Casino — Delayed payment
Disputed amount
$1,950
Case status
Opened
Answers
No
Complaint Details
w749605
United StatesUnited States
Raised: Aug 24, 2023
Wild casino — Declined payment
Disputed amount
$3,055,000.00
Case status
Opened
Answers
No
Complaint Details
Anonymous
United KingdomUnited Kingdom
Raised: Aug 24, 2023
Spicy Jackpots — Account closure
Disputed amount
$£100
Case status
Opened
Answers
No
Complaint Details
Anonymous
AustraliaAustralia
Raised: Aug 24, 2023
AmunRa — Amount not credited
Disputed amount
$32.37
Case status
Opened
Answers
No
Complaint Details
Nmakejeva726
United KingdomUnited Kingdom
Raised: Aug 23, 2023
Very Well Casino — Account closure
Disputed amount
$10,000
Case status
Opened
Answers
No
Complaint Details
Betsturm
BulgariaBulgaria
Raised: Aug 21, 2023
Dexterbet — Delayed payment
Disputed amount
$3,264
Case status
Opened
Answers
No
Complaint Details
user42742
United KingdomUnited Kingdom
Raised: Aug 20, 2023
Swift Casino — Other
Disputed amount
$750
Case status
Opened
Answers
No
Complaint Details
Anonymous
United KingdomUnited Kingdom
Raised: Aug 20, 2023
Kwiff — Verification issues
Disputed amount
£1,800
Case status
Opened
Answers
No
Complaint Details
trey219
CanadaCanada
Raised: Aug 19, 2023
Betway — Software fairness
Disputed amount
$2,000
Case status
Opened
Answers
No
Complaint Details
Anonymous
CanadaCanada
Raised: Aug 17, 2023
Justbit — Delayed payment
Disputed amount
$3000Cad
Case status
Opened
Answers
No
Complaint Details
Anonymous
IndiaIndia
Raised: Aug 15, 2023
Casinodays — Casino terms violation
Disputed amount
$7,97,000
Case status
Opened
Answers
No
Complaint Details
Adam Anderson
United StatesUnited States
Raised: Aug 13, 2023
Super slots — Software fairness
Disputed amount
$4,000
Case status
Opened
Answers
No
Complaint Details
tonyy2509o
RomaniaRomania
Raised: Aug 03, 2023
Miami Club — Missing Funds
Disputed amount
$140$
Case status
Opened
Answers
Yes (1)
Complaint Details
Anonymous
United KingdomUnited Kingdom
Raised: Aug 02, 2023
Casimpo — Declined payment
Disputed amount
$1700£
Case status
Opened
Answers
Yes (1)
Complaint Details
citybob90
United KingdomUnited Kingdom
Raised: Jul 31, 2023
Goldenbet — Declined payment
Disputed amount
$9269.42
Case status
Opened
Answers
No
Complaint Details
Laney75
United StatesUnited States
Raised: Jul 30, 2023
Planet 7 Casino — Delayed payment
Disputed amount
$$850.00
Case status
Opened
Answers
Yes (1)
Complaint Details
booster743
United StatesUnited States
Raised: Jul 23, 2023
Bitcasino.io — Declined payment
Disputed amount
$120.00
Case status
Opened
Answers
Yes (1)
Complaint Details
Anonymous
NigeriaNigeria
Raised: Jul 21, 2023
Suprabets — Account closure
Disputed amount
$638
Case status
Opened
Answers
Yes (1)
Complaint Details
Anonymous
CanadaCanada
Raised: Jul 20, 2023
Bet MGM — Other
Disputed amount
$11,500
Case status
Opened
Answers
No
Complaint Details
Bobby1990
IrelandIreland
Raised: Jul 16, 2023
Cashalot Casino — Declined payment
Disputed amount
$2,000
Case status
Opened
Answers
No
Complaint Details
dulengsss123
PhilippinesPhilippines
Raised: Jul 16, 2023
Las Vegas USA — Delayed payment
Disputed amount
-
Case status
Opened
Answers
No
Complaint Details
Joe Zerike
Papua New GuineaPapua New Guinea
Raised: Jul 13, 2023
SkyCrown — Delayed payment
Disputed amount
$750
Case status
Rejected
Answers
Yes (1)
Complaint Details
Anonymous
United StatesUnited States
Raised: Jul 12, 2023
Ignition Casino — Refund declined
Disputed amount
$100.00
Case status
Opened
Answers
No
Complaint Details
Anonymous
United KingdomUnited Kingdom
Raised: Jul 09, 2023
MrQ Casino — Declined payment
Disputed amount
$500
Case status
Opened
Answers
Yes (1)
Complaint Details
Anonymous
United KingdomUnited Kingdom
Raised: Jul 05, 2023
Spicy Jackpots — Delayed payment
Disputed amount
$£250
Case status
Opened
Answers
No
Complaint Details
mmorgens
United StatesUnited States
Raised: Jul 04, 2023
Planet 7 Casino — Verification issues
Disputed amount
$3,500
Case status
Opened
Answers
No
Complaint Details
EllisOllier
United KingdomUnited Kingdom
Raised: Jul 04, 2023
Bet365 — Software fairness
Disputed amount
$25
Case status
Opened
Answers
No
Complaint Details
Anonymous
New ZealandNew Zealand
Raised: Jul 04, 2023
King Casino — Delayed payment
Disputed amount
$12,000
Case status
Opened
Answers
No
Complaint Details
Friday2023
United StatesUnited States
Raised: Jul 01, 2023
1 Bet — Delayed payment
Disputed amount
$$802
Case status
Opened
Answers
No
Complaint Details
Anonymous
United KingdomUnited Kingdom
Raised: Jun 30, 2023
MrSloty Casino — Delayed payment
Disputed amount
$315.92
Case status
Opened
Answers
No
Complaint Details
Mitmit1973
United StatesUnited States
Raised: Jun 28, 2023
Las Atlantis — Verification issues
Disputed amount
$2,500.00
Case status
Opened
Answers
No
Complaint Details
OCRHM0646927650
CanadaCanada
Raised: Jun 27, 2023
Luxury Casino — Declined payment
Disputed amount
$30,000
Case status
Opened
Answers
No
Complaint Details
Butcherboy2
United KingdomUnited Kingdom
Raised: Jun 27, 2023
casino Purple — Declined payment
Disputed amount
$600
Case status
Opened
Answers
No
Complaint Details
DiceMan
GermanyGermany
Raised: Jun 26, 2023
Waxcasino — Software fairness
Disputed amount
$$10000?
Case status
Opened
Answers
No
Complaint Details
Jenrae2023
United StatesUnited States
Raised: Jun 25, 2023
True Fortune — Bonus not given
Disputed amount
$3,000
Case status
Opened
Answers
No
Complaint Details
Bevan
AustraliaAustralia
Raised: Jun 24, 2023
Spicy Jackpots — Delayed payment
Disputed amount
$201
Case status
Opened
Answers
No
Complaint Details
picklesplz
CanadaCanada
Raised: Jun 23, 2023
Stake Us — Casino terms violation
Disputed amount
$9,000
Case status
Opened
Answers
No
Complaint Details
Betsturm
BulgariaBulgaria
Raised: Jun 13, 2023
Dexterbet — Declined payment
Disputed amount
$3,237
Case status
Opened
Answers
No
Complaint Details
No thanks
DenmarkDenmark
Raised: Jun 07, 2023
Bet Fury — Bonus abuse
Disputed amount
-
Case status
Opened
Answers
No
Complaint Details
joshbndera
KuwaitKuwait
Raised: Jun 06, 2023
888 Poker — Verification issues
Disputed amount
$$5898.07
Case status
Opened
Answers
No
Complaint Details
jamesgmo23
IrelandIreland
Raised: Jun 02, 2023
Ice casino — Delayed payment
Disputed amount
$110
Case status
Opened
Answers
No
Complaint Details
eric000
GermanyGermany
Raised: May 30, 2023
Bcgame — Delayed payment
Disputed amount
$3,500
Case status
Opened
Answers
No
Complaint Details
Anonymous
United StatesUnited States
Raised: May 30, 2023
Crypto Loko Bonus — Delayed payment
Disputed amount
$112
Case status
Opened
Answers
No
Complaint Details
Anonymous
United KingdomUnited Kingdom
Raised: May 23, 2023
Goldenbet — Software fairness
Disputed amount
$800
Case status
Rejected
Answers
No
Complaint Details
Anonymous
PortugalPortugal
Raised: May 20, 2023
Hey Casino — Other
Disputed amount
-
Case status
Opened
Answers
No
Complaint Details
Anonymous
United KingdomUnited Kingdom
Raised: May 18, 2023
Fruit Kings Casino — Delayed payment
Disputed amount
$3981.02
Case status
Opened
Answers
No
Complaint Details
elaybalu
PhilippinesPhilippines
Raised: May 17, 2023
JILIKO — Verification issues
Disputed amount
$10,213
Case status
Opened
Answers
No
Complaint Details
Duffs88
United KingdomUnited Kingdom
Raised: May 11, 2023
Richprize — Refund declined
Disputed amount
$1,000
Case status
Opened
Answers
No
Complaint Details
Anonymous
United KingdomUnited Kingdom
Raised: May 11, 2023
PlayOJO — Delayed payment
Disputed amount
$£471 GB
Case status
Opened
Answers
No
Complaint Details
Playojo
United KingdomUnited Kingdom
Raised: May 11, 2023
PlayOJO — Verification issues
Disputed amount
$£471 GB
Case status
Opened
Answers
No
Complaint Details
Mrwhitebrown
United StatesUnited States
Raised: May 09, 2023
Stake Us — Software glitch
Disputed amount
$160
Case status
Opened
Answers
No
Complaint Details
Bfoot2001
United StatesUnited States
Raised: May 08, 2023
Xbet — Other
Disputed amount
$14,000
Case status
Opened
Answers
No
Complaint Details
Winks37
United StatesUnited States
Raised: May 08, 2023
America’s Card Room — Declined payment
Disputed amount
$90
Case status
Opened
Answers
No
Complaint Details
100 / 208
48%

Frequently Asked Question (FAQ)

What is Gamblescope Casino Complaint service?

Our Service was launched as a part of our ever-growing Gamblescope platform. And it’s main mission is to provide a free of charge, responsible and honest meditation service between online casinos and their players.

Our efforts has already led to resolution of hundreds of complaints and reclamation of deposits and winnings worth millions of GBP. 

Who can use Gamblescope Casino Complaint service?

Any player who feels that he/she has a valid reason to complain and has an account on Gamblescope.com.

If you don’t have one — register here, it is free.

How to submit a complaint?

Easy! Just push the “Submit Complaint” button and fill in all the fields, following the instructions provided in the process.

Why was my complaint rejected?

There can be multiple reasons ranging from providing insufficient data to prove that your complaint has a valid ground to the breaking of the submission rules and guidelines.

How long does it take for Gamblescope to proceed with the review?

We reserve a 72-hour period during which we should start working on your complaint. But usually we begin after around 48 hours or so.

What happens after my complaint is published?

The casino gets notified about it and will have 72 hours to respond. After this it becomes a turn-based communication process under our mediation until the issue is resolved either in player’s or casino’s favor.

What affects the final decision about the complaint?

A multitude of factors:

  • Evidence provided by both sides during the communication process

  • New facts not provided in the initial complaint but surfacing in the communication process

  • Analysis and comparison between the facts provided and the casino’s terms and conditions

  • Information provided on behalf of the casino’s side by its Finance, Security, Fraud, Support or any other departments

  • Complaint submitter’s confirmation that the casino has paid all due amounts during the complaint resolution process

  • Evidence presented by third parties relevant to the complaint resolution, like gaming software companies, test laboratories etc. 

The final decision is taken by multiple members of our Complaint Team by consensus.

Is it possible to appeal if I don’t agree with the decision?

Our decisions are final so no appeal is possible. In case you are not satisfied with our decision, we encourage you to escalate your complaint to the regulatory body relevant to the casino’s jurisdiction.

Home Player Assist - Complaints Service