All Online Casino Complaints — Report and View Issues Submitted by Players

Skycrown has closed my account and confiscated my winnings of $7,000AUD and accused me of fraud. They have accused me of forging my documents which I never did. All documents are legitimate documents with my information and all documents were previously verified by them. In my casino account 5 of my documents were accepted, one for each category of verification.

I sent my first withdrawal request on Sep 17th and then a further 5 times each of which were cancelled my Skycrown. I have 90 emails from them regarding all my withdrawal requests and me asking for proof of any forgery and which documents they are referring to cos all documentation was original documents. They then accused me of fraud in the selfie photos I had to send also. I believe I uploaded each photo and document over 40 times. There is nothing fraudulent and I had a 100% verified account and have proven my identity over and over again and now they closed my account so I can't login anymore. I'm absolutely devastated. For 10years I've played and successfully withdrawn over 50kAUD with other casinos without any issues until I used Skycrown Casino.

I used a deposit bonus code played all the rules etc as some games was excluded. Then withdraw and theire funds was taken and bonus coupon cancelled to withdraw. Whent on chat chatted to Thomas knight asked if I cancelled withdrawal if I can continue to play I told him used bonus code before and he said yes and never said games still excluded. So then I played with the money that was left after bonus removed and chat agent said yes u can play cancelled withdrawal then withdraw few days later and all my funds removed as I played a game not allowed so why did chat agent not assist when I asked if I can cancell withdrawal

December 3rd 2025 I submitted a redemption form to game day zone for 150$ . I already provided all the KyC info I am at 100% on the website. They asked for more proof I sent it. Now every day since then they keep saying my payment is processing but processing doesn't take that long. I have contacted them everyday, I have contacted via Facebook. I have done everything on my part but they only give excuses, that's all I get from then. Now I been waiting 23 days for my 150$ payment. I get nothin from then

Not credited with referral bonus. Obvious mistake on the casinos end. Will not fix it even with myself and my referral contacting them. Offer no help. Will not give contact info for anyone above them.

Simple issue (one of many) that they refuse to fix or even discuss. Many other problems with customer service as well. They are incompetent and treat customers horrible. Even me and I'm a VIP.

IVE SPENT TENS OF THOUSANDS HERE AND THEY WONT FIX A 20 DOLLAR MISTAKE ON THEIR END. REALLY JUST STUPID ON SO MANY LEVELS.

They did not add my 22.1k which I have won on 5rolls on monopoly-big-baller on 8th of october..their back end team is saying it's settled but I never got my money on the gaming account..the race is not providing me with details like when it was added..they simply say that it has been added after taking around 35 days they are saying it's settled..during that 35days of time they used to say that verification has Benn done and it will be added soon but one day they said that it has been settled without adding my money to my gaming account..user id:6153854..my ticket id was BD33860.

I thought this was a really good online casino until Nov 8th 2025.

I deposited 100 to the online casino, horseshoe out of michigan. I ended up depositing over 1100 by the middle of the day. I started winning and withdrew 400 to my bank debit card.

It said successful withdrawel and an email said on way to vendor please allow 30 min. I kept winning, I withdrew another 100 and then 200 and then I was up about 600 and cashed out with another 275.00.

A total of 950 which wasnt as bad as losing 1150.00. I opened my online bank account and saw all of the deposits to horseshoe casino but not one credit from my winnings. I went back to my email. 15 minister they said the money was on way to bank they sent another email saying they cancelled the withdrawel call customer service.

The only numbers I found led me to a reservations dept. for ceasers palace in Vegas. I finally spoke to someone who I thought was a scammer saying we will escalate your complaint and wait for a response.

I asked why they cancelled my withdrawels and they said I reached my limit? How could I reach my limit when none of the withdrawels went through? Imagine going to a casino and told you cannot cash out?

Frustrated from the experience, I spent a couple hours looking for phone numbers. Nothing but bots and disconnected phone numbers. In michigan horseshoe casino may be owned by ceasers entertainement but they are licensed by a tribal organization.

Which means they have different laws then typical online casinos. Horseshoe online casino, approved my withdrawels and claimed using my bank card would have my winnings in my bank within a half hour. They told me the winnings were on there way please allow 30 min. 15 min later that was cancelled and the winnings were being put into my players account.

I didnt notice this because I was betting alot and going up and down. When I started losing I wanted to just cash out what I had left and the amount was approved and them declined 15 min later.

How can you reach your max amount withdrawing when not one withdrawel went through. How come there is no limit to the amount you deposit? Why would they quietly put my winnings back into my players account and how is this legitimate?

Horseshoe casino has a serious issue with paying out winnings. I lost my winnings and my deposits and this is a casino that is considered legal? I never experienced anything so corrupt as this.

Hi want to make complaint against Skycrown casino. (My nick: Wtsi68 , request CZDEUN)

Since october 14th that i''m waiting for my cashout.

Tuesday october 14th 10:08 i won= 1800$ cad on this website + october 16th i won at 14:16 =200 $ cad and at 14:29= 100$ cad . Friday october 17th , my cashout (1800+100+200$) were still pending and still not accepted. Than i decided to recalled all of them to put together = 2100$cad.

Everytime that i have contacted support team in live chat and by email, they always answer by automatic reply. Impossible to talk with real human on this website.

After, one week my cashout still pending and despite all my efforts to contact the team support , impossible to resolve my problem and get my money, because they always copy and paste the same kind of messages : "the transaction is in progress , tanks for your patience and understanding" ! Im deesperate and its why i ask your help. I took alot of screenshots if you need it

Thanks

Sylvie

I was a member for 4-5 years, $10,000+ in deposits, all lost except one $300 withdrawal during this time. I complained daily about games being unfair, bonus amount was less and less as well.

So I was in chat with agent, Charles enters chat and informs me he's closing account, for inappropriate language, for giving bad remarks on surveys, and said I had damaged reputation of casino.

The profanity was shit and hell, not vulgar at all. I had just made 2 deposits $90, and didnt receive cashback, 3 days of free spins, and fee reimbursements, all owed to me for making deposits.

I had asked for $250-$400, from them to me and id drop all issues i had and leave. But they never made an attempt to resolve it. I said I didnt agree with it, he said all contact be by email now, which he doesn't respond back.

It was done to deny me any chance to recover any funds id lost, thats it. I also asked for last 2 deposits be refunded, $100, but no response either. I know their games are not fair, every deposit in 5 years lost shows that.

Also, Shazam casino, closed my account after $6,500+ I'd lost and complained to them, next day account was closed the same way as this one.

I had used a no deposit coupon that had a cashable payout up to $100 as long as i met their playthrough amount. Which I did and i was to mske a 1st deposit before i make any withdrawals. I made a deposit like they asked without playing anything else.

I made the withdrawal request of $89.30.

They denied the withdrawal and did not return it to me because I supposedly had redeemed 2 other free chip coupons. Which is not true. I did try to redeem them but were denied due to the pending withdrawal request. That's what customer service had explained to me so they were never added to my account.

When I found out thst they denied my withdrawal and even deleted the amount from my account I started a chat with them and they said I had redeemed 2 free chip coupons.

And gave me a list from, I assume, was "copied" from their terms and conditions of ways they are able to deny me any winnings even though I think he typed in himself because he numbered them 1, 2, 3, etc which are not numbered that way in their terms.

He wouldnt even let me state my case because he rudely stated that what he had sent in the previous text is what i was to agree with practically and accept it without any questions and asked me if there was anything else he would like to help me with because he was done with my questions.

I know its only $89.30 but it took a long time to clear that playthrough amount without losing any winnings.

Please help.

To Whom It May Concern,

I am writing to submit a formal complaint regarding Wild Robin Casino. My concern is not only about how my account was handled, but also about the casino’s failure to uphold responsible gambling principles, which directly led to the loss of my winnings.

At one point, I had approximately CAD $35,000 in winnings on my account. I attempted to:

• Close my account due to concerns about my gambling behavior.

• Increase my withdrawal limits so I could safely withdraw my winnings.

• Communicate that I was uncomfortable and struggling with control, clear signs of vulnerability.

The casino’s responses were inadequate and harmful:

• I was told that if I closed my account, my balance would be voided, effectively preventing me from protecting myself.

• My requests to increase withdrawal limits were refused.

• I was not offered self-exclusion, time-outs, or any responsible gambling tools.

As a result, I inevitably continued to gamble and lost my entire balance. While I accept responsibility for my gambling behavior, I firmly believe the casino’s refusal to allow a safe withdrawal or closure, and its failure to recognize signs of problem gambling, placed me in an impossible position and directly caused this outcome.

Why This Matters:

• Responsible Gambling: Operators are expected to intervene when players demonstrate signs of gambling harm. My requests and statements should have triggered protective action.

• Unfair Practices: Requiring players to choose between “keep gambling” or “lose your balance” is exploitative and inconsistent with fair play standards.

• Consumer Protection: Denying access to legitimately won and verified funds through unfair policies undermines trust and may violate consumer protection principles.

What I Am Requesting:

1. A refund of my winnings (CAD $35,000) that I was unable to withdraw due to these irresponsible practices.

2. An investigation into Wild Robin Casino’s policies regarding account closure, withdrawal limits, and responsible gambling obligations.

3. Stronger enforcement requiring casinos to:

• Allow safe account closure without balance forfeiture.

• Provide reasonable withdrawal options for large balances.

• Intervene when players express gambling harm or distress.

Supporting Evidence:

I can provide:

• Chat and email transcripts showing my requests and the casino’s responses.

• Screenshots confirming my balance prior to its loss.

• Proof of completed account verification (KYC).

Conclusion:

This complaint is about both my personal case and the broader issue of how Wild Robin Casino treats vulnerable players. I respectfully ask for your help in securing a refund of my lost winnings and holding the operator accountable for failing to provide responsible gambling protections.

Thank you for your attention to this matter. I am prepared to provide all supporting documents upon request.

I have deposited two times to 1game.online casino but now they have changed my account and i can't enter in it.

So please help me to get my money back.

From 16 august till 23 august 2025 I withdrawal 3800 pounds, before this I deposit more 1000 pounds and after 7 days I dont have my withdrawal, any time find reason, I sent documents bank statement, my card bank for proof, after I have email from casumo casino, cant verify documents only negative answer

After ı deposit 403 dolar to stake , they deleted all my kyc verification. and they told me we ll send u e mail. and i waited actually 1 day . finally they sent. me e mail and they wanted me all kyc verification till level 4 and i tried to do it alright . i uploaded all my documents . they reject and reject them . and i told them everything true finally i said them i just want my deposit money please just give it this is my last money . they choose to reject everything again and close case . if u help me i ll appreciate u for real .

https://postimg.cc/4HpXXZmW

https://postimg.cc/8JTNbx53

They switched my birthday had many payouts then all sudden could not get my 15 hundred in winnings .

My bank account statement has been sent I'm trying to withdraw money it's not letting me I want to remove the spin OXXO bank account and add my BBVV account please

I deposit 40€ play and win. I make The withdraw in 20.05.2025 and nothing until now.

Good morning.

My name is Binasa Ugljanin.

I’m looking and seeking for help please.

It’s about online casino Pulsz.

I’m brutally rejected and throw like nothing from them.

I was 2 years with Pulsz and played by rules and rules.

I put and I lost $56 000 thousand of us dollars.

I never had good wins.

I had never withdraw any penny.

Last week I was frustrated and disappointed with them.

I complained and instead to get support that VIP host started to asking questions and blackmail me he going to close my account.

You can pull all history of that and all other chats before and you will see how poorly and disrespectfuly I was treated.

And he closed my account.

After 2 years of be there member and after $56 000 thousand of lost.

I’m desperate and shocked I can’t believe.

They don’t even want to respond on my emails.

I need help.

I was victim of this unjustified behavior from their side.

Please help me.

Good morning.

My name is Binasa Ugljanin.

I’m looking and seeking for help please.

It’s about online Casino,Pulsz.

I’m brutally rejected and throw like nothing from them.

I was 2 years with Pulsz and played by rules and rules.

I put and I lost $56 000 thousand of us dollars.

I never had good wins.

I had never withdraw any penny.

Last week I was frustrated and disappointed with them.

I complained and instead to get support that VIP host started to asking questions and blackmail me he going to close my account.

You can pull all history of that and all other chats before and you will see how poorly and disrespectfuly I was treated.

And he closed my account.

After 2 years of be there member and after $56 000 thousand of lost.

I’m desperate and shocked I can’t believe.

They don’t even want to respond on my emails.

I need help.

I was victim of this unjustified behavior from their side.

Please help me.

So the other night I won $40,000, and when trying to withdraw, I had to verify my bank card. I did that; they mentioned my address was different as the bank app must not have updated it properly. They tried to say it was suspicious and to send more proof from another source. I did; it was accepted. Then I tried to withdraw again, and the next minute they say my account is under review. Then they closed and confiscated my winnings, accusing me of false details, even though I have full proof it's not, and won't listen to anything I have to say. I need help; I'm so gutted and upset.

I've been going through reviews, and it looks as though they have done this tactic to a lot more players than just me too. I need help to communicate with them; they won't transfer me to any managers, and they are now ignoring me.

$40,000 is a lot of money to just confiscate off anyone; you can see why I'm not happy because this is false advertising and a big scam. I was approved after all the drama, and then now I can't even sign in. Please help.

I deposit 25€ without Any bonus, i play and win 270€. Withdraw made on 20.05.2025 and today 30.05.2025 still nothing. They say that are 2-5 days Waiting time. Thank you

I have deposited around 18k inr on 20th of May 2025, but casino declines payment telling they have not recieved the fund. Approaching you guys after nearly ten days of back and forth with no real outcome. They have even blocked my account after this without any reason

Hello I am really disappointed with this casino.

I registered on this casino and started betting normally. I was losing and winning, and I was depositing money and withdrawing my winnings normally.

21 days ago from today's date I withdrew the profits but they did not reach my account. I contacted support and they asked me to confirm my identity and I agreed to the site's policy and to confirm the identity of the customers because I read the site's terms and conditions and agreed to them.

I sent all the required documents: ID card, a photo with my ID, a receipt confirming my address, a Binance and BitGet account statement, a photo of me holding my phone with the live chat, and a photo of my last deposit.

I was betting normally and the verification was going normally and I was winning and losing but the win was more than 1300 USDT. On Friday, 2600 USDT and then I was banned from betting and I was only given casino games

After 21 days, I received an email today saying that I violated the site’s terms and conditions and that I have multiple accounts. This is completely untrue because I have one account that contains my personal information and one account in the family. My account is only open on my personal phone and I do not use the public internet. I use my SIM card’s internet only.

I have a screenshot to prove that my account was opened from one phone, which is my phone.

Also I didn't use any bonus I was betting my own money

I hope you will intervene to solve this problem. Thank you.

That Lady luck casino and went to withdrawal my money and they said that I violated the betting limit. Even though this was after the coupon and clear. Instead of thousands of dollars we settled on $500. They only sent $250 and never returned one email out of dozens that I wrote them even though they claim to have great customer service and that they're there to help and they appreciate in the want our business. They totally screwed me out of a ton of money and aren't even professional enough to communicate

I won £42000 and they blocked me from withdrawing with no explation 2 months ago Sent loads of emails no response chat just say wait for an email and still no replies its making me sick

I played and deposited at one of the real-time gaming casinos, Springbok casino. Now they policy state that can claim 25% cashback on any deposit not using a bonus code. So at first I deposited using a bonus code and won. Not being able to claim any bonus codes while they process your withdrawal I proceeded to deposit R500 without a bonus code cause I can claim 25% back on lost deposits. But as soon as I was paid out they now refuse to give me back my 25% and I am also not allowed to claim my free bonus code after every deposit. They are not aloud to punish a player for winning. That is utter abuse of the casinos power over a player and absurd!! When I ask to claim my cash back they just say sorry can't help you and close the chat.

This casino is refusing to pay me I won a thousand dollars now they are refusing robot me cause they are saying I made a payment with a card which I did not I made it with e-transfer and I have proof of my deposit made from my account history at the casino and from my bank this is the third time this casino has done this to me but this time I have proof

Subject: Urgent Issue – Deposit Not Credited (10 AZN)

Dear Support Team,

On 05/04/2025 at 00:54, I deposited 10 AZN into my account to play a game. However, the deposit was declined, and the amount did not return to my card nor appear in my casino balance.

It has been 2 days, and I have been repeatedly told to wait, but there has been no progress and no update regarding my funds.

I kindly request that you urgently investigate this issue and ensure that the money is credited to my balance as soon as possible.

Looking forward to your quick response.

Thank you.

Hello, I recently had a really bad mental breakdown gambling and lost almost 60k doing so. I gambled on bet365 and I begged them to lock my account out but they proceeded to not do so asking “we will take ur request into consideration”. It never came until the next day of losing it all. I regret fully what happened and I don’t know what got into me but i was able to ask for help from bet 365 but they proceeded to not do anything about it. They never investigated my account even to check if the funds were legit and manageable. I feel like I was taken an advantage of by them. I have proof of screen shots and other info regarding this matter. What are my rights and how can I tackle them?

They didn't cash me out

I was supposed to get a refund of 40000inr for a deposit made to Parimatch 27/10/2021.

But Parimatch provided me false RNR transaction code W1620372162672 and said the money is credited in my bank account but till now no money is credited to my account.

Please help me get the refund as soon as possible.

As promised by the operator.

Player id is696841000

I am writing to seek your immediate assistance regarding a deeply troubling experience I have encountered with PHcash. I recently played on their platform and was fortunate to win over P100,000 on one of their slot machines. However, to my utter dismay, they only paid me P80,000 and withdrew the remaining balance which is more than P100k, citing that the draw was "abnormal."

I have reached out to their customer support multiple times, politely requesting proof or evidence to substantiate their claim. Despite my repeated efforts, they have completely ignored my messages and, to my shock, have now blocked me from contacting them further. This behavior is not only unprofessional but also deeply unfair.

I trusted this platform, investing both my time and money in good faith. It is heartbreaking to feel cheated in this manner, especially when their actions suggest a lack of accountability and transparency. It seems they are deliberately avoiding my concerns, and I cannot help but feel powerless in this situation.

I am humbly asking for your help to ensure justice is served. At the very least, I believe I deserve:

1. Clear and concrete proof supporting their claim of an "abnormal" draw.

2. A full reinstatement of my rightful winnings if no valid evidence can be provided.

This situation has left me feeling devastated and betrayed, and I hope you can empathize with my position. It is not just about the money but also about fairness and the integrity of online gaming platforms. Players like myself rely on these platforms to operate ethically, and it is disheartening when this trust is broken.

Please, I am begging for your intervention in this matter. If there is any additional information or documentation you need from me, I am more than willing to provide it. I sincerely hope you can help me resolve this injustice and restore my faith in the fairness of online gaming.

Thank you for taking the time to read my plea. I am counting on your understanding and support.

I have gathered all my evidence to support my claim.

Sincerely,

ALDRIN ROJAS

09458449555

I am new to playing with online casinos. I have accumulated over $70000 at this casino. When I decided to redeem my winnings of $25000 USD through one of the methods Cashapp because it is a faster withdrawal time, I received a message that I needed to deposit $35 to verify my identity. I did and then I received an email stating that I have to pay a transaction fee via bitcoin of $125 and my payout will be deposited within 5 minutes of the transaction fee being completed. I verified first with their customer service and she stated that once completed it would be released. After I stupidly paid it, I waited and nothing happened. Went again to chat with their customer service again about the delay, and she's telling me now that their payment department has provided feedback that according to the requirements of the IRS, I need to pay a tax of $90 again via bitcoin. I've read any legitimate casino must deduct taxes directly from winnings and are not authorized to impose additional requirements on players. They haven't even tried to verify my identity through documents and I cannot find a link to get a gaming history on their website. Please help? Thank you.

Good day ,

Since a long time I have a dispute with 1 RED illegal gambling . The total lost are 100.000 ZAR

Only after a complaint I took it up to a higher level . The casino wanted to solve . But so far nothing . I want my money back due many information. I can sent you every email screenshot about this issue .

I had accumulated over $60000 with this casino and once I tried to withdraw it, they begin asking for a deposit of $35 and a transaction fee of $124 (which stupid me I paid) and another transaction fee of $125. And according to the email, the money i requested ($25000 USD) for a withdrawal would be deposited into $25000 USD my account within the hour. Since i am new to the casino life, I believed it. When, of course, nothing happened, I began to question it, and then she begins to add that I need to pay a tax fee per IRS standards to an address via bitcoin. I read that taxes are deducted from any winnings before payment. Now I have been requesting a refund from the casino but they are giving me the run around. I have not been asked to verify documents. And on top of that there is no way to verify all of this because there no way to get a gaming history. I have provided as much evidence as I could to verify this. Thank you for your time.

My account was verified (both by sumsub and e-mail confirmation from nitrowinner),but when I try to withdraw, the system declines it with the error message, "must complete KYC". The casino ignores my e-mail requests to resolve the issue. Here is a screenshot documenting the issue and proof of verification via e-mail from a Nitrowinner representative:

https://i.imgur.com/rd3vUkv.png

I have 6,000 lire to take, but I haven't taken it yet, I did proof of identity, I sent what they told me, but now they have closed my account, don't play at electric spin anymore, they are not professional at all with customers, they are very difficult to answer or not at all, and I find various reasons not to give the money,you broke the law, you guys from electric spin, more precisely from BROADWAY GAMING, I'm fine with everything regarding identity verification by sending everything you asked me for verification and you violated my rights and UKGC rules

I have tried for several months to self exclude from the casino.

They have still not closed my account. It is very irresponsible of the casino to not close my account when I have asked on many occasions.

Hoping you can help me to permanently close my account as it has become very frustrating trying to deal with them.

I sent proof of address, I have the identity document verified, I won 6000 pounds but when he has to give the money I see that he is late, I also sent two statements from 2 of my banks, 2 accounts, I see nothing, I have been in the UK for 9 years I ask for justice to be done

Hello, since 03.10.24, the account has been blocked, 173 USD do not pay me and do not answer my email, and in the online support service, the same person always closes the chat when he sees my username, I am a verified player, an honest player, but these scammers do not pay, help if you can solve this issue

I deposited 4000 rupees in pinup casino on 5th november 2024 and today is 18th november still this amount not credited in my gaming account. many times I have contacted with customer service agents but always they use to say that their account department is working on this.

My account is suddenly locked i have funds in my game but my account is locked i was already contacted customer support but this telling me you have muti account but i dont have multiple accounts my kYC is failed in my account so i was contacted customer care agent is telling your kyc documents is already approved another Account is i was check my documents my documents is not mine documents this is my frnds documents i will telling support team this is my frnds document mistakely I provide i am so sorry i will verfiy my documents please reopen my KyC operation but i am wait 2 days i check my account is locked i was contacted again eamil team but eamil team telling me you have multiple accounts my my level is 47 in my casino game my uid is : 30662490 (abrarfirdous5511@gmail.com) this mail is linked in my bc account i have available balance is 684462.29 inr i will request you help me

Doesnt pay anything back , imaginary balance cant play online.

Hello. I need help onlywin casino has closed my account with 60k EUR in my balance they don't want me to withdrawal that money they are looking for some reason to scaam me and not giving me the money

CryptoLoko wont allow me to withraw my deposit and winnings. At first i deposited $51 just to try how long withrwals take but when i try to withraw, they wont allow me. So they gave me a bonus but after playing through the bonus and won again, they still wont allow me to withraw even their system already shows playthrough as 0 and shows my withrawable amount which i was trying to withraw but they keep cancelling my withrawal. Now I already have $2000 in winnings which Ive been trying to withraw but they wont allow me. Please i need your help.

According to RealPrize policies, requesting a permanent account closure, results in account being closed and it cannot be reactivated.

Therefore, I emailed support and requested a permanent account closure. acknowledged that I understood that my account could not be reactivated. Two months later, I received an email from RealPrize, stating that I had a high account balance in my account and to reply with reactivate to utilize my funds. While suspicious, I replied with reactivate,, as I was unable to otherwise know how much of a balance I had. I did email and state that I didn't leave a balance, however, that email was ignored. RealPrize failed to uphold their policy on protecting their players. The casino did in fact break its own rules and I would like for this issue to be resolved. I am also requesting a refund for deposits made after March 20, 2024 & to have my account be permanent closed. I have proof of all interactions with this casino and I can gladly supply additional proof of needed. It is clear that RealPrize intentionally failed me.

BC GAME LOCKED my account on 5th june with my All funds...... i mistakenly upload a wrong document from my File in advance verification..... after that they make many excuses like. you have given suicidal threat , you have used prohibited techniques, you have multiple accounts but the truth is they only make excuses because of my remaining funds.

i request you please help me to get my funds back .....

Thank you.

Hello,

My name is Manuel,

Me and my best friend Lourenco got banned when playing on 'betpanda.io'

and cryptorino.io (same company different brands) - for 'multiaccounting'

even though we have provided KYC of both of us....

We won over 100K EUR, and we have deposited very large amounts also as a

part of this.

I am owed ETH (around 15), he is owed LTC (around 900 LTC)

Let me know how to proceed with complaints.

We did full KYC.

- Manuel.

I sent a withdrawal request on August 28, and I waited 5 days. Since the status of my payout did not change for 5 days, I contacted casino support on September 2 and they told me that they sent my request to their finance department for faster processing. After waiting the next 4 days, I checked the payment status again and saw that it was canceled on September 6. Again, there was a lot of contacting the support staff on chat and via email, where they gave me different explanations, such as that they had technical problems and unforeseen circumstances.

It seems like a perfect scam.

I am still waiting for my payout to be resolved and the money was never returned to my casino account.

I am asking for help in this case.

Myself pankaja Adhikary on 6th September 2024 I made a account on bluechip casino after that I made a deposit approx 4000 In trx(tron) then I started playing slots and I won 16000 then I request for a withdrawal it sent me a mail to complete my kyc, I have submitted my documents and selfie then after sometime the casino blocked my account without any reason when I asked the customer support about this they are saying your age is under 18 etc etc, as per my government id card I'm 21 years old but they keep saying we can't unblock your account bla bla, i am posting this complaint because this casino site is totally fake site, if you deposit money here and win some money you will never get you withdrawal they will eventually block your account by giving fake reasons, I can share my document if need so I can proof that I'm 21 years old and this site is block my account by fake reason

I found a user on Reddit who admitted to being a grade 8 student, and playing on stake.com. I tracked his username from his previous posts and comments and messages support about it. But they refused to do anything about it, which means they're knowingly allowing underage kids to play on there website

Stake user: Vnluxe000

Reddit user: ok_independent_4349

Stakes response:

Hey there.

Thank you for reaching out.

We're sadly not able to act on the information that other users provide us regarding players as there could be a harmful factor involved.

Note:I have photographic proof in the form of screenshots.

My mame is Spyridon Papageorgopoulos.

I live in Greece,Crete-Chania.

I am 40 years old.

I would like to make a complaint for Infinity casino.

My username there,is Spyros198519.

The casino infinity told me that they are licenced by Curacao Antillephone N.V.but they do not provide me their licence number.

When i ask for the licence number again,after 2 weeks,they close my account,taking my 1400€ from deposit!I search for their licence,at curacao licence center and Curacao Antillephone N.V. i discover that they are not licenced!They close my account because i ask for my deposit back!!! No reason at all!!!

Could you please help me?

Thank you!!!

Player id 345091473.On 12 July 2024 i placed a withdrawal for 18000/ inr.After few days later i enquired about the withdrawal payment due to non receipt of payment in my bank account.Then the support staff via chatting revealed that the withdrawal payment was successful.Till this time amount not received in my bank account.Then i requested for payment details or UTR of that transaction.They are not willing to provide payment details or UTR.please solve

Software was glitch for so many times yesterday and I often had this issue. And lost so much money and didn’t even win anything at all.

Dear Mr. Fiorini,

I had a relapse in the last few weeks, I even have a medical diagnosis of pathological gambling addiction, diagnosis F 63.0, See attachement.

I ask you to deal with these complaints for the last time, then you will never hear from me again, I have a wife and children and urgently need the gaming stakes back. Due to my pathological gambling addiction, diagnosis F 63.0, the gaming contracts are void.

Best regards

Hendrik Schluesselburg

I have been waiting for a month and 17 days, which is unreasonable, in order to verify my account and withdraw my money

Hi,

I am still waiting from stake to pay my winnings of 59569 multiplier on Fire in the hole game of Nolimit City.

ReplayLink: https://fan.nolimitcity.com/replay/zohugahaponiraheyakumudouasisurewageguomokeihi?device=mobile&language=en

What happened with Support: Paid me 36.44 because this is was what they saw in the screenshot while the win was 36.44 (wins before entering feature bonus ) + 59569 x 0.20 = 12000 usd approximately

I have already tried to contact support 2 times and each time takes 14 days to get back but they have still don't pay me and tell me that was an error due to provider.

• Name: Sumit

• ID: Raja4321

• Email: XXX

• Mob: XXX

Complaint: they are making fool to players. It's good site if you are loosing the money. But if lucky you win , they don't have intention to approve your withdrawal request. They just delayed your request.. with documents verification process. For that they don't have fixed maximum timeframe for approval.

I'm holding my amount more then 16 days.

Most of the players having same issues. You can check the reviews here: https://www.trustpilot.com/review/rajabets.com.

I have played at the casino in question several times, having little luck.

Given my gaming activity, the VIP Manager (Bella) appears via email offering me a 120% deposit bonus, with no withdrawal limits and with a maximum bet of €5. I accept this bonus and then proceed to complete the wagering. I ended up winning a sum of around €2000, which I increased with bets exceeding €5 (the wager had now ended) and reaching an amount of €3400. When I finally make the withdrawal, the winnings are confiscated and I am only refunded the initial deposit. According to them, I had broken the maximum bet rule, but this was only done after completing the rollover.

I'll explain the situation step by step.

1) I contact the VIP Manager to understand the reason for the confiscation, and he explains to me that I violated the rules on the maximum bet. However, it refers not to the bonus he offered me, but to an alleged LV 3 cashback bonus. I thought he was referring to an old cashback bonus where actually, thinking about it, I could have violated the maximum bet, but I didn't understand how it could be linked to the bonus offered to me by the VIP manager and which originated the winnings.

I then ask for explanations in chat, from a very kind agent, who explains the matter to me.

2) The chat agent explains to me that, while I was playing with my winnings (by now the wager was completed, so I was able to raise the bet), I received a cashback bonus (which I didn't notice!) credited automatically, and for this specific bonus I violated the max bet rule. I explain to him that I didn't really notice this bonus, and that it wasn't right that I was punished for a violation that wasn't done voluntarily.

The agent appears to be cooperative and invites me to send a transcript of the chat with him to my VIP manager, which he would also do with the department that deals with payment.

3) I then write to the VIP manager, who however continues to deny me the winnings, referring to the violation of the terms on the maximum bet. I explain to him that I didn't notice this automatically credited bonus, and that it's not right to confiscate all my winnings for an alleged violation made on a bonus that I didn't request (Could I ever risk €3000 in winnings for a €50 bonus? Impossible!). At this point the VIP manager claims that I would have also violated the 120% credited bonus, but I think it is an excuse invented to deny me the winnings at all costs (He had not previously mentioned this alleged violation). Too bad I can only see the last 50 transactions and can't prove it.

4) Next, I receive the same email in three different languages saying that I would receive my winnings but to pay attention to the terms of the bonus next time. So I rejoice and think it's all over. I ask the VIP manager for confirmation, who tells me that the email was sent by mistake.

Even an email in 3 different languages? I feel really cheated!

The email specifically says that it is possible to receive winnings even if you violate the rules. So why isn't I allowed this opportunity? I have made many deposits on their site, my losses far exceed my wins and I have never misbehaved. I feel so frustrated and treated unfairly.

Thank you for your help.

I it's duck lucky casino online and they are not allowing me to withdraw my money I couldn't find it in the list...l won $1,000 I've been trying to get my money from duck lucky casino online since March 4th they keep telling me that I don't have the correct pair of verification but when I actually get them to admit that I have sent in the correct verification from the correct email to the correct email then the next day they tell me they haven't got anything they will not allow me to withdraw my money that I won with my own money

I have a few different casinos that's all the same... I deposit to play and have not got my winnings that I wjn...they have excuses such as glitches..don't see my winnings.. won to much.. they have blocked me.. tried to bribe me .. all kinds off stuff... I have all screen shots of everything

They don't pay, I have 160 euros outstanding for 3 days, since I checked the account after 4 days, concluding it's been 1 week since I haven't received my winnings, they make excuses in the chat, Carlos and Anna, they always say the same thing

Hi

I applied the withdrawal but not complete over 3 days so I contacted to via mail. They asked me to documents verification. I sent documents after 3 days they blocked my account to said that following

At the same time, we inform you that in accordance with clause 9.7. Of the Site Usage Rules, the General Terms and Conditions section (hereinafter referred to as the Rules), if a bettor commits fraudulent actions against a betting company (multi-account, use of software to automate bets, play in arbitration situations, if the gaming account is not used to place bets, abuse of loyalty programs, etc.), the betting company reserves the right to prevent such fraudulent actions by canceling bets and closing the betting participant's gaming account.

Please contact the casino and asked evidence.

My account was blocked after I submit my documents to verification

I went to withdraw $500 from my winnings and they rejected it, they are refusing to give me a refund aswell

Thieves, they come up with any excuse to not let you withdraw your funds, i had 3.5k EUR and they were process my withdrawal request even though i completed my KYC. I ended up throwing all the money since they wont let me withdraw. Straight up scam

Already more then a week ago i deposited 200€ with a bonus , wagered it all , had about a 5k balance . Wanted to withdrawal 2k , it after days of not getting any notification or so I got ask to submit kyc info so I did . Days later no reply so I text again so they tell me passport is missing so I submit again . Still no notification about the withdrawal . Two days ago I canceled the withdrawal played more casino ended up on 22k balance and 2k withdrawing , that was to days ago , still no notification on that = never had such a bad live support / they never contacted me or could tell me anything about my withdrawal . Today I look if there are any updates on the withdrawal , nothing changed still pending , as If that was not enough , my balance of 22k is gone , live support can’t help as always , waiting on email support . This is the worst online casino I’ve ever experienced . I want this issue solved as fast as possible , not acceptable . If there were any problems with my withdrawal they could’ve contacted me but nothing, and then just erasing my balance of 22k with no info ? Seems like a scam

You guys are horrible should have all$10 sign i

Up registration minimum

Hello,

I deposited 100000 naira using transfer payment option to bc.game casino on 22 Nov 2023, funds got deducted from my bank account but didn't got credited to my casino account.

As per casino I raised complaint and waited for resolution, they reject it saying that merchant didn't received funds, they asked me to resubmit complaint by uploading latest bank statement showing that funds didn't got reversed back to my account. So I chatted their merchant support and they confirm to me the money was received at their end and they have credited bc game wallet and show me a receipt of the payment they received which corresponds

I am attaching below

1. The payment receipt I received from their merchant

2. successful transaction screenshot from my bank

3. BC.Game transaction screenshot, where submit complaint button comes but there is nothing there

4. Screenshot of their merchant on email

Hi

I did deposit with my Revolut accaount and lose tousend off euro and i win 1200 i try to withdraw evry time the money returned back on my casino account , i verification my account then try 5 more time to do withdraw but my withdraw was not approvod becouse i have revolut accaount , when i was asking if i can do withdraw on my swidish accaount i try to verification my swedish dokument they say they have 24/7 live support they dont answer , maybe once a day and its 7 days know i try to withdraw my money

Hi,

I have been waiting for withdrawal processing since 27.10.23

They have not responded to my email. Live chat say every week that the withdrawal will be processed in the next few days. Those are long days...

My complaint is not paying me my winnings of $1000.00.

I submitted a withdrawal request on November 21 2023 and I still have not been paid out. I would appreciate any help or advice you can give me.

Thank you, Paula Silk

on the page there is an exception for money within 36 hours. I have been waiting for my payment for the 4th day and I still haven't received it. The support keeps saying in the chat that he doesn't know when I will receive it. They do not respond to emails about this.

This casino has poor communication they lie and try to avoid payments owed. I put my own deposit into this casino no bonuses used no wager just straight play fortunately I won 124.00 I went to cash out I returned an hr later and my withdraw request had been canceled. I talked to a gentleman for the company and he had said due the reason for cancellation was cause I had played two free chips and that was not allowed. At first I thought to myself hmm doesn't seem legit cause remind you these were chips I had used weeks apart from one another with a deposit between the two chips also they were sent to my email registered with casino not even played on the same day oh and another deposit I made after playing one chip loosing then deposit loosing chip lost n another deposit won. The gentleman said due to playing those chips I went against terms and conditions of the casino rules. He took my winnings and refunded me my 16 bucks to my account to play he said it voids the last transaction regarding the chips. I asked the employee of casino at the end of the conversation if I would be able to keep my winnings and cash out he said yes. I go back into casino and play I won from that 16 345.00 I went right back to request a withdraw. Two hrs pass and i log back into casino and my request was cancelled again I put two more request in and both cancelled. Again i get ahold of support regarding the cancellation they proceed to tell me again about those chips and took my winnings away. At this point I remain calm and ask for a manager. I speak to the manager at casino and i go on and explain cause I read the terms and conditions to casino all it stated was that you cannot play the same chip twice. I presented her my case and instantly she refunded me back my winnings as she was doin that she goes on and suggest coindraw bitcoin its faster payout. Remind you in all this mess and days prior to this mess my Identity had been verified and completely good to go. My bitcoin address was verified cause when she had refunded me the 345.00 16 of my deposit had went to my bitcoin address instantly. After all this I had to verify my identity four diffrerent times on the casino site it says my withdraw is pending but I chose coindraw which this company will not answer my questions regarding that company coindraw its supposed to be a faster payout but I emailed the company coindraw and received an email saying that the email belonging to coindraw.ai reccomend by planet 7 casino was not a thing ??? Like doesn't exist. This casino has been such a horrible experience horrible customer service lies and excuses on my winnings. Ive kept it kosher ive remand calm and stated truthful facts I even have been a loyal player by obiding by the rules of casino. I need help this is not right. Thank you

After making a few deposits with Duckyluck I realized no matter what I did I couldn’t win past $100 and the minimum withdrawal is $150 for banking. That’s when I decided to investigate and came to find out that they’re not some big reputable casino. Once I looked at my bank statement I noticed their company name wasn't the who charged me. So I called my bank and that’s when I asked what (MCC)merchant category codes they had used and they said it looks like you purchased books, music, agricultural ect. So I reached out to their customer service requesting a refund due to misrepresentation of their company and they said they have to change the codes in order for the charge to go through. I told them that is illegal and they are defrauding me and the bank. I have the messages to prove it.

hello i have won three weeks ago 1465 euro i tried to withdrawal but i only could take 1000 10x100 understandeble.

But im waiting first try one week nothing happend tried to cancel and anotherwithdraw for 1000 still waiting two weeks later. No reponses. Chat cannot help me. They can take my money in one day. But pay me thet dont give a ...... I feel scammed realley hard it is in euros

Casino magic zone i signed up they gave me bonus play I played through like they said then wanted me to deposit 58.00 I did that so I could redeem my winnings can't get ahold of no one there isn't a phone number I have conformation from the casino and still can't redeem ,I'm not the only that they have done this to they are scamming players outif 58.00 bucks and in return the player gets nothing can you please look into this before they scam more players I'm sure I won't get my money back or my winnings i hope they get shut down for being scammers

They Say withdrawal 7 to 21 working days on August 20 2023 it's now October 7 2023 and there still not paying I've researched online it seems this is a regular occurrence

Deposited money of $22 it was loaded to my gaming account on slots I played and won $302 , I asked to cash out they said give him a few moments to process they got back to me about 4 or 5 hours later telling me I was unable to cash out $300 and that I'm only able to cash out $180 due to bonus spins not being spun completely which is completely untrue I didn't have any bonus spins this was a reload for a third time in which they don't provide or give bonus spins I have screenshots available but being that they were not trying to release any of my winnings or funds I went back and played again for another hour to two hours to finish off the spins they're supposedly saying I didn't finish off and I won more money and tried to cash out $342 the site is not responding to me and is refusing my winning payout supervisors and or customer service will not respond to me in or contact me to inform me of anything I have screenshots of everything conversation winnings they are fraudulently taking money from people and not paying out https://www.facebook.com/groups/1025758761398459/

https://www.galaxyworld99.com

https://www.fishnsweeps.com

Since they removed the Bingo Chat where players could talk to one another I noticed that the games seem rigged. I believe there are "bots" playing in there. Same ones winning all day long, every day. It's a rip off. Not sure if the casino is aware of it or if they are the ones putting the bots in there.

BC game is an absolute scam I'm reporting this casino because every deposit I do into the casino the transaction are delayed by this casino they are very unsupportive and the mods ban you from the chat when chatting to your friends very suspicious this casino cause every mod has a vip leveld account they also have a licence Curaçao there casino is banned in uk tho they alow uk players and under age of 18 players this casino scams your money and this casino is not legal its an absolute scam there scamming people's money because they have a licence Curaçao that makes the casino look legit there running a fraudulent casino

Bitcoin withdrawl request 10 days ago. It’s still sitting on the blockchain because the fee they chose was below the minimum and the miners will not pick it up. I have reached out them via chat and email. In chat the simply send me links of the blockchain showing me the transaction.

When they finally responded to my second email they said they had done their part and I would get my money eventually. I’m still waiting.

Hello, I am beyond tired of this scam going on on stake.com and all the mirror website.

They claim to have a provably fair system, where the bet amount is not "involved " in that equation; if you bet 1$ at 2x with 50% chance to win, or you bet 1000000$ at 2x with 50% chance, "the outcome" should not be related to the bet size.

THATS actually not true at all, that's not a random complaint 'coz someone lose in a casino, that's an user with over 20millions of bet on that site, and that happens regularly, now is time to stop this scam.

I have had an account with Bovada since around 2015 and I recently received an email with a free spins bonus and logged in to use it since it was rare to get a no deposit bonus from them.

It took a long time but I managed to play through the required amount and requested a withdrawal for the max allowable $100 by bitcoin. The website attempts to send a verification text to an old phone number of mine so I go to my profile to update it but it didn't seem to be allowed.

I then used their online help chat to get it updated. Their help agent asked their verification questions and said on more than one occasion that I had been verified.

I explain the issue and the person makes me hold multiple times and drags the process of updating my phone number into 1 1/2 hours!

Then he finally tells me that my account wasn't verified and disables it!

I asked to be transferred to a manager because it seemed they were trying to scam me out of my bonus winnings. Why else would it take 1 1/2 hours to simply update a phone number. I have an account with their sister company Ignition and have never had a problem.

The manager comes on and says the same thing, send in documents to verify account and it'll be 48 hours until I hear back. The thought crossed my mind that maybe Bovada came under new ownership or something because it felt like I was dealing with shady planet 7 casino.

I send in my documents and receive the following response:

"Hello, Thank you for submitting to us your documentation. For us to complete your verification, we kindly ask that you resend the requested documents as the images you submitted were either unclear or cut-off."

I've sent in the documents three times and have gotten the same message. Bovada's reputation is going downhill.

Help please

I have withdrawn 1950 GBP and I am not getting any response from the team which is helpful. I have read the numerous reviews from people about not being paid.

Could you please help me out ? We’re really struggling right now and I am the only employed person in my household. We are barely getting by and this 1950gbp will help us so much

Wild casino is the casino on complaint they are owned by BetOnline

Recently I went on a 3 day bender gambling at wild casino. When the third day came along and I realized I won a little over 3million dollars I went to cash out. I was able to withdraw my daily max with no problem and when I tried to draw again after 24 hours my account was closed. After a few weeks we finally start corresponding and their excuse for closing my account and keeping my winnings was that there were inconsistencies In my gameplay. I asked for them to elaborate and be transparent but no such luck. I only played live dealer games and have payment proof along with screenshots of every winning junction before stopping. I have asked in several emails to pay what they owe but get turned away. I will personally give half of my winnings if I can get what I am owed from the casino to anyone who can resolve this.

14th August this year joined up on the 15th August I did a withdrawal from spicyjackpots casino they closed my account for absolutely nothing 1 day of signing up I then asked them when I would receive my funds they said 7-21 days up to date now on the 24th August they told me that the withdrawal was completed so I asked when I would receive the funds they then cut me off up to date 25th I asked again when I would receive they then said never so they have stolen from me and are doing this to others getting their money and not paying up I understand that they have no licence scammed alot of people like me they have copied other sites and operating ilgal Please do something

I attempted to deposit into this casino which I have done several times before I got an error message saying it was declined but they took the money from my bank account anyway . I have been in contact with the casino several times & have been told several times to be patient. It's coming up to 48 hrs since this happened & the only emails I have have told me it was declined & the money has not been added to my account which I Know. The 3rd party company that processes the deposits for the casino are the ones that took the money from my account & I have been told it's not the casinos problem yet the 3rd party company works for the casino so it is their problem .

Dear Sir / Madam,

I am writing to you to raise an issue about: Gambling

The issue that I have experienced was: Have asked many times to close my account, but was ignored. They saying they not closing customer’s accounts. The only what they do-self exclude for up to 6 weeks. But the thing is, after exclusion, im able to start play after 1 minute of exclusion, im removing self exclusion my self on website and able play straight away. Im on Gamstop and i have impulsive gambling sindrom. So i asked to close my account but they refused. Also manager keeps calling on my number every day and making me to play more and more!!! When im win the manager calls me while im playing and offering different games, so i was changing games and never gad a change to withdraw any winnings. For 1 year since i joined i never withdraw anything!Because of that im in HUGE DEBTS, MY MENTAL HEALTH IS SUFFERING SIGNIFICANTLY!!!! I have other organisations who is involved now as well. I have screenshots to prove that i asked to close accounts, but was refused and was offered every time little bonus for thinking leaving them. I have made screenshots for some time because i know it’s unfair play

It occurred on: 2022-08-23

This meant that HUGE DEBTS,MENTAL HEALTH SIGNIFICANTLY SUFFERED

I WANT ALL MY MONEY BACK!!!!

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Natalija Makejeva

Account number Nmakejeva726

13 Marion Road,

Smethwick West Midlands

B677LJ

My current complaint is related to my previous two against the operator Dexterbet, which have already been posted on the Gamblescope website.

I am attempting to withdraw my balance from Dexterbet, but for over 3 months now, this hasn't happened.

My last withdrawal request is for €3,000 and was made on May 16th. Today is August 21st.

I haven't received the funds nor any response from the bookmaker.

I believe all reasonable payment deadlines have already passed, and that's why I am once again reaching out to Gamblescope for assistance.

my balance has disappeared without me doing anything with it, had £600 on my account in the morning, went back on later in the day and i have £0.00, i have no withdrawals pending or anything

Hi I deposited £860 pound there was no issue when was I deposited then I withdrew £1800 I received a message it’s says you need to verify your identity i send all documents 5 times they still not verify them i send multiple times email no response nothing and they told me if i don’t want to verify my account they can close the claim and return me only £300 pound they not verifying my account but trying to send my £300 pound please I want my £1800

Classic Blackjack game on their online casino is absolutely rigged. I have been playing it for months now consistently, and I see continuous patterns over and over. For example, I constantly notice during a hand I lost that if I would have done the opposite, in this case lets say hit instead of stand, I would have gotten a card that would have put me 1 over (22), meanwhile when I stand it is the perfect card for them, so either way I lose. The dealer also somehow pulls an ace like 30% of the time, and 90% of that 30% results in a blackjack. Meanwhile the rare occasions I get aces, maybe 10% of the time IF THAT, I will get a 2 to go along with my ace, or random low card that then results in me losing if I stand and losing if I hit, WITH AN ACE AS MY STARTING CARD. Here is a video of me playing for about an hour, and I cut some of the more bogus hands into a video showing how rigged it is. But believe me, the whole hour I was getting absolutely rigged on. For the hour I played, 85% of my hands started between 12-17, while the dealer started with so many aces that led to blackjacks or 19-20 everytime, or when they didnt get an ace they still got 10s or high cards in general that were impossible to beat with the cards I got. Even when they start with 2-3-4-5-6, they still basically always end up beating me by 1 or pushing. They start with a 6 against me? They then pull an ace and get a 17, or they pull a 6 and an 8 to get a 20, etc. GAME IS RIGGED HERE IS THE VIDEO https://www.youtube.com/watch?v=N2Qv5j5EZ1I

i requested a withdraw on August 14 , they said that needs 48-72hours to review my withdraw , already pass 72 hours from the time i.request withdraw , now they said .withdraw is still processing ,just wait, but i ask for timeline , they say just wait.

FRAUD DONE BY CASINO DAYS : Sir I have been playing cassino games from last 1 month on your cassino platform "Casino Days". On 13 Aug 2023 I have added Rs 2000 and get straight away cash bonus of 500 and played game and won 900000. The amount was showing in withdrawal amount in the app. I initiated withdrawal of 800000. The withdrawal request submitted and the platform initiated my account verification. On completion of account verification it was said that the amount will credited in your account within 24 to 48 hours. But after 24 hours they mail that your amount is ceased because you have miss used the bonus which I have note done. I have read your all terms and condition regarding use of bonus and found that i have not miss used the bonus in any way. I have all evidence which states that I have not done any wrong thing and you platform done a fraud with me. Sir, therefore I request you to take action and resolve my issue and revert my money in my account. If you say than I will provide you all the details and evidence which states that I rite and your platform (Casino Days ) has done a fraud to me . Sir it is my request that pl resolve my issue and revert my money back. If that will not happen I will do a court case for the same which will not good for your platforms reputation.

I've had an account with super slots for a long time and have my top five favorite slots that I play and during my time playing these slots they have changed so much! For example: the random pop up bonuses went from activating about every $15 spent, down to being non existent. My wins went from every few spins to one winning spin every 30-40 spins and the win isn't bigger than my bet! Then the symbol generated bonus went from getting it within once every $40 spent to once every $120 spent in spins, and sometimes going 4-5 bonuses of $0 in a row, when confronted about cheating and controlling the slots a couple of chat personal I was able to get to admit they control them, but then they changed what they said on the transcript and now they fully deny cheating but refuse to give me there license number and license agency name, and I know for a fact the software shouldn't change that much unless it's being manipulated.

I registered with Miami Casino Club to get a welcome bonus without deposit. I received the bonus and I ran it and won $172. The maximum withdrawal amount from this bonus is $100! so $72 will no longer be in the account. To withdraw the money I had to make a deposit of $25 and run it once. I made the deposit and rolled some of the money. I asked on livechat how much I have left to run and I was told that I have $5 left. I rolled another $5 and in total I won about $90 from my deposit. and then I made a withdrawal of 172 lei to cancel the 70 so that I could withdraw $100 (However, on live chat they told me that I could withdraw $150, not $100!) and I remained in the account with the earnings generated from my deposit . that is, approximately $70. The next day I received the email I attached. I went in again to talk to them on live chat and they told me that I only ran $15! and they denied that they told me that I only had $5 left to run! And actually I still had $10 to roll! And anyway, my funds earned from my deposit are gone. I still have about $125 left in my account, that is $100 from the bonus and $25 my deposit! The winnings from the deposit are no more! After they lied to me (they have all the chats saved) he also stole my winnings from the deposit! Please take a measurement!! Are there any chances to get my money back? Thank you very much!

so basically i won one time 800£ and second 900£ both of them they not paying me i emailed them soo many time s but no good response after few days they close my account for no reason and they said u don't have access now it's just because i'hve asked them to pay me my winnings.

Dear Sir/Madam

I am writing to Report a Fraudulent activities of the gambling online casino that is called Goldenbet.com , who is offering online gambling to the British player.

This is Behzad kiyanmehr, A professional Uk Citizen Online Gambler.

On 23 July 2023, I opened a new online account with golden bet and made a deposit with amount of £1000.00, My username was : Citybob90, I played around 2 or 3 hours on live blackjack and managed to win £7220.00 However as soon as I request for withdrawal they blocked my account and refused for paying me out.

Please bear in mind perviously I have had an account with them with the username :citybob, I requested to close the account and Citybob90 was the only active account that I have had on 23rd July.

The Fraudulent did take in the place was They refused to payout and blocked my account completely immediately after the withdrawal request by me.

I made a complaint to The Golden Bet and their responds was below:

According to the Terms & Conditions of the website Article 10 (Anti-Fraud Policy)

The Company has a strict anti-fraud policy and utilizes various anti-fraud tools and techniques. If the Player is suspected of fraudulent actions including, but not limited to:

Participating in any type of collusion with other players;

Development of strategies aimed at gaining unfair winnings;

Creating two or more accounts;

In these cases, the Company reserves the right to terminate such Account and suspend all payouts to the Player. As well the Company reserves the right to cancel the bonuses and the winnings

These are the excused they made in order to confiscate the winnings.

I never ever Made any Fraudulent actions or participating in any type of collusion with other player, They never explained what I actually done the reach out to this point, They just copy and past the Terms & Conditions of the website Article 10 (Anti-Fraud Policy) which Never will apply on me.

Development of strategies aimed at gaining unfair winnings; again!!! They never explained what I have done, I never done any strategies to aimed at gaining unfair winning, They have specify about what I may have done and clarifying it.

Creating two or more accounts; I can confirm at the time of winning I only had on active account with the username of citybob90 and old and pervious account was requested to get close username on that account was citybob

Finally I would like to this website get officially banned from uk as It mustn’t happen to any other British players also I am looking to get help from you to investigate this fraudulent activities and payout my winnings

Please Don’t hesitate to contact me for further proves or evidences

Yours sincerely

Behzad kiyanmehr

I submitted my withdrawal and was told they had everything they needed for verification. My payout would be to me in 3 to 7 calendar days. About the time that my payout was due I received an email saying that in transition my payout was lost in the Blockchain and they reversed my winnings. They asked me to submit it again for withdrawal and said it would my expedited. When I contacted them days later they stated it had to be reviewed again and that it would be sent in the regular time frame of what now has become 7 to 10 business days for review and an additional 7 to 10 days to payout. That is a total of a month or more from a casino that claims fast payout. I use the casinos regularly and have had fast payout. This is not fast. Furthermore they have great customer service but they all have different information to tell you and their answers are vague and generic. I did use a bonus and followed it to a T. With my bonus I deposited real money through Bitcoin, so at the very least I want my deposit back. They had a no limits withdrawal which is great if you receive the funds as promised.bibdo not suggest using any casino that verifys using inclave. I also was scammed at captain jacks and sunrise. If there is a change and I do receive my funds, I will certainly be happy to revise my statement. if you choose to gamble please look up and review the casino first, especially if you are there to make money.

I made a deposit without any bonuses and won I made a withdrawal and it was rejected saying I had a active bonus so I contacted live support and let them know I had no bonus with my deposit and at that point it was cleared so I was told to withdraw the next day it was rejected again for a selfie of me holding my I’d I sent that so I made withdrawal after that now it’s rejected again without any explanation so I went and did research on the site it is betflip.io they are know for not giving winnings so I went back to site and now the live chat has been removed so you can’t contact them other then email and they are not responding back