How to submit a complaint about an online casino

Since they removed the Bingo Chat where players could talk to one another I noticed that the games seem rigged. I believe there are "bots" playing in there. Same ones winning all day long, every day. It's a rip off. Not sure if the casino is aware of it or if they are the ones putting the bots in there.

BC game is an absolute scam I'm reporting this casino because every deposit I do into the casino the transaction are delayed by this casino they are very unsupportive and the mods ban you from the chat when chatting to your friends very suspicious this casino cause every mod has a vip leveld account they also have a licence Curaçao there casino is banned in uk tho they alow uk players and under age of 18 players this casino scams your money and this casino is not legal its an absolute scam there scamming people's money because they have a licence Curaçao that makes the casino look legit there running a fraudulent casino

Bitcoin withdrawl request 10 days ago. It’s still sitting on the blockchain because the fee they chose was below the minimum and the miners will not pick it up. I have reached out them via chat and email. In chat the simply send me links of the blockchain showing me the transaction.

When they finally responded to my second email they said they had done their part and I would get my money eventually. I’m still waiting.

It's boo casino I had 191.00 in funds and it was denied and they put my initial 8.00 back to the account this is wrong and unfair theft to say the least

Hello, I am beyond tired of this scam going on on stake.com and all the mirror website.

They claim to have a provably fair system, where the bet amount is not "involved " in that equation; if you bet 1$ at 2x with 50% chance to win, or you bet 1000000$ at 2x with 50% chance, "the outcome" should not be related to the bet size.

THATS actually not true at all, that's not a random complaint 'coz someone lose in a casino, that's an user with over 20millions of bet on that site, and that happens regularly, now is time to stop this scam.

I have had an account with Bovada since around 2015 and I recently received an email with a free spins bonus and logged in to use it since it was rare to get a no deposit bonus from them.

It took a long time but I managed to play through the required amount and requested a withdrawal for the max allowable $100 by bitcoin. The website attempts to send a verification text to an old phone number of mine so I go to my profile to update it but it didn't seem to be allowed.

I then used their online help chat to get it updated. Their help agent asked their verification questions and said on more than one occasion that I had been verified.

I explain the issue and the person makes me hold multiple times and drags the process of updating my phone number into 1 1/2 hours!

Then he finally tells me that my account wasn't verified and disables it!

I asked to be transferred to a manager because it seemed they were trying to scam me out of my bonus winnings. Why else would it take 1 1/2 hours to simply update a phone number. I have an account with their sister company Ignition and have never had a problem.

The manager comes on and says the same thing, send in documents to verify account and it'll be 48 hours until I hear back. The thought crossed my mind that maybe Bovada came under new ownership or something because it felt like I was dealing with shady planet 7 casino.

I send in my documents and receive the following response:

"Hello, Thank you for submitting to us your documentation. For us to complete your verification, we kindly ask that you resend the requested documents as the images you submitted were either unclear or cut-off."

I've sent in the documents three times and have gotten the same message. Bovada's reputation is going downhill.

Help please

I have withdrawn 1950 GBP and I am not getting any response from the team which is helpful. I have read the numerous reviews from people about not being paid.

Could you please help me out ? We’re really struggling right now and I am the only employed person in my household. We are barely getting by and this 1950gbp will help us so much

I attempted to deposit into this casino which I have done several times before I got an error message saying it was declined but they took the money from my bank account anyway . I have been in contact with the casino several times & have been told several times to be patient. It's coming up to 48 hrs since this happened & the only emails I have have told me it was declined & the money has not been added to my account which I Know. The 3rd party company that processes the deposits for the casino are the ones that took the money from my account & I have been told it's not the casinos problem yet the 3rd party company works for the casino so it is their problem .

Wild casino is the casino on complaint they are owned by BetOnline

Recently I went on a 3 day bender gambling at wild casino. When the third day came along and I realized I won a little over 3million dollars I went to cash out. I was able to withdraw my daily max with no problem and when I tried to draw again after 24 hours my account was closed. After a few weeks we finally start corresponding and their excuse for closing my account and keeping my winnings was that there were inconsistencies In my gameplay. I asked for them to elaborate and be transparent but no such luck. I only played live dealer games and have payment proof along with screenshots of every winning junction before stopping. I have asked in several emails to pay what they owe but get turned away. I will personally give half of my winnings if I can get what I am owed from the casino to anyone who can resolve this.

14th August this year joined up on the 15th August I did a withdrawal from spicyjackpots casino they closed my account for absolutely nothing 1 day of signing up I then asked them when I would receive my funds they said 7-21 days up to date now on the 24th August they told me that the withdrawal was completed so I asked when I would receive the funds they then cut me off up to date 25th I asked again when I would receive they then said never so they have stolen from me and are doing this to others getting their money and not paying up I understand that they have no licence scammed alot of people like me they have copied other sites and operating ilgal Please do something

Dear Sir / Madam,

I am writing to you to raise an issue about: Gambling

The issue that I have experienced was: Have asked many times to close my account, but was ignored. They saying they not closing customer’s accounts. The only what they do-self exclude for up to 6 weeks. But the thing is, after exclusion, im able to start play after 1 minute of exclusion, im removing self exclusion my self on website and able play straight away. Im on Gamstop and i have impulsive gambling sindrom. So i asked to close my account but they refused. Also manager keeps calling on my number every day and making me to play more and more!!! When im win the manager calls me while im playing and offering different games, so i was changing games and never gad a change to withdraw any winnings. For 1 year since i joined i never withdraw anything!Because of that im in HUGE DEBTS, MY MENTAL HEALTH IS SUFFERING SIGNIFICANTLY!!!! I have other organisations who is involved now as well. I have screenshots to prove that i asked to close accounts, but was refused and was offered every time little bonus for thinking leaving them. I have made screenshots for some time because i know it’s unfair play

It occurred on: 2022-08-23

This meant that HUGE DEBTS,MENTAL HEALTH SIGNIFICANTLY SUFFERED

I WANT ALL MY MONEY BACK!!!!

I look forward to your prompt response on this matter. As recommended by Trading Standards, I would like to keep a complete record of my case, so please reply to this email address.

Yours faithfully,

Natalija Makejeva

Account number Nmakejeva726

13 Marion Road,

Smethwick West Midlands

B677LJ

My current complaint is related to my previous two against the operator Dexterbet, which have already been posted on the Gamblescope website.

I am attempting to withdraw my balance from Dexterbet, but for over 3 months now, this hasn't happened.

My last withdrawal request is for €3,000 and was made on May 16th. Today is August 21st.

I haven't received the funds nor any response from the bookmaker.

I believe all reasonable payment deadlines have already passed, and that's why I am once again reaching out to Gamblescope for assistance.

my balance has disappeared without me doing anything with it, had £600 on my account in the morning, went back on later in the day and i have £0.00, i have no withdrawals pending or anything

Hi I deposited £860 pound there was no issue when was I deposited then I withdrew £1800 I received a message it’s says you need to verify your identity i send all documents 5 times they still not verify them i send multiple times email no response nothing and they told me if i don’t want to verify my account they can close the claim and return me only £300 pound they not verifying my account but trying to send my £300 pound please I want my £1800

Classic Blackjack game on their online casino is absolutely rigged. I have been playing it for months now consistently, and I see continuous patterns over and over. For example, I constantly notice during a hand I lost that if I would have done the opposite, in this case lets say hit instead of stand, I would have gotten a card that would have put me 1 over (22), meanwhile when I stand it is the perfect card for them, so either way I lose. The dealer also somehow pulls an ace like 30% of the time, and 90% of that 30% results in a blackjack. Meanwhile the rare occasions I get aces, maybe 10% of the time IF THAT, I will get a 2 to go along with my ace, or random low card that then results in me losing if I stand and losing if I hit, WITH AN ACE AS MY STARTING CARD. Here is a video of me playing for about an hour, and I cut some of the more bogus hands into a video showing how rigged it is. But believe me, the whole hour I was getting absolutely rigged on. For the hour I played, 85% of my hands started between 12-17, while the dealer started with so many aces that led to blackjacks or 19-20 everytime, or when they didnt get an ace they still got 10s or high cards in general that were impossible to beat with the cards I got. Even when they start with 2-3-4-5-6, they still basically always end up beating me by 1 or pushing. They start with a 6 against me? They then pull an ace and get a 17, or they pull a 6 and an 8 to get a 20, etc. GAME IS RIGGED HERE IS THE VIDEO https://www.youtube.com/watch?v=N2Qv5j5EZ1I