1xBet Casino Review

Gaming id: 604371729

Even after verifying twice, 1X has frozen my funds. They are telling me to email the 1X Bet support team to contact their security department.

Even after I contacted their security department repeatedly, they are not responding to my emails.

Even after verifying twice, they have blocked my account on the pretext of having multiple accounts. I humbly request that my account and funds be returned through a fair investigation through askglamber.

Thank you.

Hello,

I am writing to file a complaint against 1bet Casino, a licensed operator under your jurisdiction. I was playing on their platform and incurred losses exceeding €3,000. On December 31, 2022, I canceled my subscription to their platform, and they confirmed this to me via email.

However, they did not block my name from their system, resulting in further losses of €5,100.

I contacted 1bet repeatedly via email, highlighting their error and requesting assistance. They have not acknowledged their mistake and have ignored my subsequent correspondence.

I believe that 1bet's negligence has caused me significant financial harm, and I would appreciate your help in resolving this issue. Since I canceled my subscription myself, I should have been protected from further losses.

I am prepared to provide all necessary evidence to support my claim.

My contact information:

• Email: xxxxxxxxxxxxxxxxx@gmail.com

• Phone: +49 178 5982732

• Address: Donaustraße 9, 76437 Rastatt, Germany

I appreciate your interest in this matter and look forward to your response.

Sincerely,Sami Rahmoun

Hello Sir

I am writing to urgently request your intervention regarding a missing deposit issue with 1xBet.

My deposit of 25,000 BDT was deducted from my bKash account but never credited to my gaming account. I have raised this issue with the customer support (Ticket ID: 9947413), but their response has been unacceptable.

I'm missing my deposit for more than 58 days. Please note I'm contacting with the support everyday non stop for last 52 says.

This casino support is stalling and simply repeats the same generic, standard phrases every time I contact customer service. You are refusing to provide a clear or convincing explanation and are not offering any solution. I am getting nowhere with this kind of support directly.

Here are the specific transaction details:

- Account ID: 219822521

- Wallet ID: 233289711

- User Name: piash69

- Full Name: MD Habibur Rahman

- Support Ticket ID: 9947413

- Transaction ID: CKI9BQOXKP

- Date & Time: 18/11/2025 at 20:23

- Amount: 25,000 BDT

- Payment Method: bKash

- Sender Account Number: 01313738307

- Agent Account Number: 01603226329

I have attached the bank proof, Video proof of making the payment and the bKash Statement showing the successful transfer. I kindly ask you to step in and help me to recover my funds, as the casino is ignoring my legitimate claim.

Thank you.

Subject: Urgent Issue – Deposit Not Credited (10 AZN)

Dear Support Team,

On 05/04/2025 at 00:54, I deposited 10 AZN into my account to play a game. However, the deposit was declined, and the amount did not return to my card nor appear in my casino balance.

It has been 2 days, and I have been repeatedly told to wait, but there has been no progress and no update regarding my funds.

I kindly request that you urgently investigate this issue and ensure that the money is credited to my balance as soon as possible.

Looking forward to your quick response.

Thank you.

2fa code problem. I lost my phone thats have my 2fa verification code. I email but no response. New phone i can not open my account. Please kindly see my problem. Already 10 day passed