1xBet Casino
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Amount not credited
Hello Sir
I am writing to urgently request your intervention regarding a missing deposit issue with 1xBet.
My deposit of 25,000 BDT was deducted from my bKash account but never credited to my gaming account. I have raised this issue with the customer support (Ticket ID: 9947413), but their response has been unacceptable.
I'm missing my deposit for more than 58 days. Please note I'm contacting with the support everyday non stop for last 52 says.
This casino support is stalling and simply repeats the same generic, standard phrases every time I contact customer service. You are refusing to provide a clear or convincing explanation and are not offering any solution. I am getting nowhere with this kind of support directly.
Here are the specific transaction details:
- Account ID: 219822521
- Wallet ID: 233289711
- User Name: piash69
- Full Name: MD Habibur Rahman
- Support Ticket ID: 9947413
- Transaction ID: CKI9BQOXKP
- Date & Time: 18/11/2025 at 20:23
- Amount: 25,000 BDT
- Payment Method: bKash
- Sender Account Number: 01313738307
- Agent Account Number: 01603226329
I have attached the bank proof, Video proof of making the payment and the bKash Statement showing the successful transfer. I kindly ask you to step in and help me to recover my funds, as the casino is ignoring my legitimate claim.
Thank you.