Planet 7 Casino - Delayed payment

I submitted my withdrawal and was told they had everything they needed for verification. My payout would be to me in 3 to 7 calendar days. About the time that my payout was due I received an email saying that in transition my payout was lost in the Blockchain and they reversed my winnings. They asked me to submit it again for withdrawal and said it would my expedited. When I contacted them days later they stated it had to be reviewed again and that it would be sent in the regular time frame of what now has become 7 to 10 business days for review and an additional 7 to 10 days to payout. That is a total of a month or more from a casino that claims fast payout. I use the casinos regularly and have had fast payout. This is not fast. Furthermore they have great customer service but they all have different information to tell you and their answers are vague and generic. I did use a bonus and followed it to a T. With my bonus I deposited real money through Bitcoin, so at the very least I want my deposit back. They had a no limits withdrawal which is great if you receive the funds as promised.bibdo not suggest using any casino that verifys using inclave. I also was scammed at captain jacks and sunrise. If there is a change and I do receive my funds, I will certainly be happy to revise my statement. if you choose to gamble please look up and review the casino first, especially if you are there to make money.

Quick facts

Player
Laney75
Date raised
Jul 30, 2023
Disputed amount
$$850.00
Case status
Opened

1 Response

Hello. Could you please provide us with your username or registered email address in Planet7 system.