Sky Crown Casino Review

This is the email I received from Skycrown. Never ever ever have I cheated or forged documents. There is no explanation as to what they are accusing me of or what document they reckon I forged!!

None of my documents were forged. They are 100% original documents.

This is a bullshit excuse to get out of paying me my $7,000!

📩📩We would like to inform vou that an amount of 7000.73 AUD has been voided due to a breach of our Terms and Conditions related to the provision of forged documents.

Based on this, your account has been closed by the decision of our administration.

As stated in Section 11: Anti-fraud policy

'The Company has a strict anti-fraud policy and utilises various anti-fraud tools and techniques. If the player is suspected of fraudulent actions including, but not limited to - participating in any type of collusion with other players development of strategies aimed at gaining of unfair winnings;

⁃ fraudulent actions against other online casinos or payment providers;

- chargeback transactions with a credit card or denial of some payments made ⁃ creating two or more accounts - low risk roulette play where the player betting equal stakes for both black/red or even/odd covering 25 or more out of 37 numbers on the table. (Placing bets on black/red only covers 36 of 37 possible numbers); ⁃ other types of cheating or becomes a bankrupt in the country of their residence, the Company reserves the right to terminate such Player Account and suspend and/or cance all payouts to the player. This decision is at the sole discretion of the Company and the player will not be notifiec or informed about the reasons of such actions. The Company also reserves the right and may be obliged to inform applicable regulatory bodies of the fraudulent actions performed by the player."

The full Anti-Fraud Policy can be found at the following link https://www.skycrown13.com/en-AU/terms-and-conditions Screenshot: https://prnt.sc/Er9-Yz6zipHk

Skycrown has closed my account and confiscated my winnings of $7,000AUD and accused me of fraud. They have accused me of forging my documents which I never did. All documents are legitimate documents with my information and all documents were previously verified by them. In my casino account 5 of my documents were accepted, one for each category of verification.

I sent my first withdrawal request on Sep 17th and then a further 5 times each of which were cancelled my Skycrown. I have 90 emails from them regarding all my withdrawal requests and me asking for proof of any forgery and which documents they are referring to cos all documentation was original documents. They then accused me of fraud in the selfie photos I had to send also. I believe I uploaded each photo and document over 40 times. There is nothing fraudulent and I had a 100% verified account and have proven my identity over and over again and now they closed my account so I can't login anymore. I'm absolutely devastated. For 10years I've played and successfully withdrawn over 50kAUD with other casinos without any issues until I used Skycrown Casino.

Hi want to make complaint against Skycrown casino. (My nick: Wtsi68 , request CZDEUN)

Since october 14th that i''m waiting for my cashout.

Tuesday october 14th 10:08 i won= 1800$ cad on this website + october 16th i won at 14:16 =200 $ cad and at 14:29= 100$ cad . Friday october 17th , my cashout (1800+100+200$) were still pending and still not accepted. Than i decided to recalled all of them to put together = 2100$cad.

Everytime that i have contacted support team in live chat and by email, they always answer by automatic reply. Impossible to talk with real human on this website.

After, one week my cashout still pending and despite all my efforts to contact the team support , impossible to resolve my problem and get my money, because they always copy and paste the same kind of messages : "the transaction is in progress , tanks for your patience and understanding" ! Im deesperate and its why i ask your help. I took alot of screenshots if you need it

Thanks

Sylvie

I signed up successfully and got my account verified, then made a deposit using my VISA card and started playing. All went well, no complications. After I made some winnings, I withdraw USD 750 on 6th July 2023 and have been waiting for the payment ever since. Every time I followed up, the Customer Service Team keep telling me that they are waiting for approval from my bank. That is completely a lie because I have contacted my bank and have confirmed that there is no approval required from the bank. To make payment into my VISA card account, they simply have to make the payment directly in their system, just the same way I made the deposit in the first place. THERE IS NO SPECIAL APPROVAL REQUIRED FROM MY BANK. I am doing my research and will file a complaint with the Australian Communications and Media Authority once I confirm the process.