Galaxy Bet - Delayed payment

Deposited money of $22 it was loaded to my gaming account on slots I played and won $302 , I asked to cash out they said give him a few moments to process they got back to me about 4 or 5 hours later telling me I was unable to cash out $300 and that I'm only able to cash out $180 due to bonus spins not being spun completely which is completely untrue I didn't have any bonus spins this was a reload for a third time in which they don't provide or give bonus spins I have screenshots available but being that they were not trying to release any of my winnings or funds I went back and played again for another hour to two hours to finish off the spins they're supposedly saying I didn't finish off and I won more money and tried to cash out $342 the site is not responding to me and is refusing my winning payout supervisors and or customer service will not respond to me in or contact me to inform me of anything I have screenshots of everything conversation winnings they are fraudulently taking money from people and not paying out

Quick facts

Date raised
Oct 05, 2023
Disputed amount
Case status