Hello, I recently had a really bad mental breakdown gambling and lost almost 60k doing so. I gambled on bet365 and I begged them to lock my account out but they proceeded to not do so asking “we will take ur request into consideration”. It never came until the next day of losing it all. I regret fully what happened and I don’t know what got into me but i was able to ask for help from bet 365 but they proceeded to not do anything about it. They never investigated my account even to check if the funds were legit and manageable. I feel like I was taken an advantage of by them. I have proof of screen shots and other info regarding this matter. What are my rights and how can I tackle them?
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Current Location: United Kingdom