On May 03, 2023 I posted a complaint against Dexterbet with the subject "Account closure".
Thank you to the Gamblescope team for engaging with my case. I would like to briefly describe the continuation of the story to date:
On May 16, I received the following letter from Dexterbet:
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Dear *****,
Thank you for your patience.
Our automated security system has flagged and temporarily deactivated
your account, preventing your access to our website. However, upon
review, we would like to confirm that the restrictions on your Dexterbet
account username have been lifted.
We apologise for the inconvenience it may have caused, and we would like
to welcome you back to using our services.
If you have any questions, please do not hesitate to contact us.
Kind Regards
Dexterbet
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My account was indeed open, I decided to withdraw my entire balance which I found to be €3,933.82 to finish with Dexterbet. The payment method I use has a limit of €3,000 per day, so I made 2 withdrawal requests:
€3,000 on May 16
€933.82 on May 17.
Both transactions were in "IN PROGRESS" status for a long time. Twice I wrote short letters to Dexterbet asking when they would be able to make the payments. I did not receive an answer.
On June 12, my withdrawal request made on May 17 was processed and I received the amount of €933.82.
My other withdrawal request for €3,000 made on May 16 is still not processed.