Suprabets - Account closure

On the 8th and 9th of July, I successfully played and won two bets on your platform. The first bet was on the cricket game between Afghanistan and Bangladesh, and the second was on the basketball game between Washington Mystics and Connecticut Sun. I won both games and tripled my balance.

However, to my dismay, on the 10th of July, I received an email from your team stating that my account has been flagged for violating the terms and conditions, specifically pointing to section 11.5. Unfortunately, the email did not provide any specific details on the exact violation or reason for the account closure.

I've trying contact live support and email support but they don't return email or calls. I want my winnings. I'm certainly in doubt over the terms I violated.

Quick facts

Casino
Player
Anonymous
Date raised
Jul 21, 2023
Disputed amount
$638
Case status
Opened

1 Response

Hello. Could you please provide us with your username or registered email address in Suprabets system.