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BCgame - Account closure

BC GAME LOCKED my account on 5th june with my All funds...... i mistakenly upload a wrong document from my File in advance verification..... after that they make many excuses like. you have given suicidal threat , you have used prohibited techniques, you have multiple accounts but the truth is they only make excuses because of my remaining funds.

i request you please help me to get my funds back .....

Thank you.

Quick facts

Casino
BCgame
Player
Mxincocor
Date raised
Sep 18, 2024
Disputed amount
Case status
Opened

1 response

Dear Manuel,

Thank you for reaching out regarding the banning of your accounts on BetPanda.io and Cryptorino.io. We understand how concerning this situation must be, especially in light of the substantial funds owed to you and your friend, Lourenco.

Your accounts were reportedly banned due to allegations of 'multiaccounting,' despite your completion of the KYC process, which raises important questions about the handling of your case. We take such matters seriously and are committed to ensuring that your concerns are addressed.

To proceed with your complaint, we will take the following steps:

  1. Review the documentation related to your accounts, KYC submission, and any communication you have had with either BetPanda or Cryptorino regarding the bans.

  2. Investigate the claims made by the casinos concerning ‘multiaccounting’ and how they support their decision to withhold your funds.

  3. Evaluate the best course of action to assist you in recovering your funds: approximately 15 ETH for you and 900 LTC for Lourenco.

To support this process, please provide any additional evidence or documentation that could assist us, including emails, screenshots, or logs of your interactions with the casinos.

We appreciate your cooperation in this matter, and we will keep you updated on our investigation’s progress and any developments that arise.

Thank you for bringing this to our attention.

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