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BetPanda - Casino terms violation

Hello,

My name is Manuel,

Me and my best friend Lourenco got banned when playing on 'betpanda.io'

and cryptorino.io (same company different brands) - for 'multiaccounting'

even though we have provided KYC of both of us....

We won over 100K EUR, and we have deposited very large amounts also as a

part of this.

I am owed ETH (around 15), he is owed LTC (around 900 LTC)

Let me know how to proceed with complaints.

We did full KYC.

- Manuel.

Quick facts

Casino
BetPanda
Player
Anonymous
Date raised
Sep 14, 2024
Disputed amount
$100,000
Case status
Opened

1 response

Reply from Gamblescope:

Dear Manuel,

Thank you for reaching out regarding the banning of your accounts on BetPanda.io and Cryptorino.io. We understand how concerning this situation must be, especially in light of the substantial funds owed to you and your friend, Lourenco.

Your accounts were reportedly banned due to allegations of 'multiaccounting,' despite your completion of the KYC process, which raises important questions about the handling of your case. We take such matters seriously and are committed to ensuring that your concerns are addressed.

To proceed with your complaint, we will take the following steps:

  1. Review the documentation related to your accounts, KYC submission, and any communication you have had with either BetPanda or Cryptorino regarding the bans.

  2. Investigate the claims made by the casinos concerning ‘multiaccounting’ and how they support their decision to withhold your funds.

  3. Evaluate the best course of action to assist you in recovering your funds: approximately 15 ETH for you and 900 LTC for Lourenco.

To support this process, please provide any additional evidence or documentation that could assist us, including emails, screenshots, or logs of your interactions with the casinos.

We appreciate your cooperation in this matter, and we will keep you updated on our investigation’s progress and any developments that arise.

Thank you for bringing this to our attention.

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