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Club Riches - Declined payment

Im trying to withdraw my winnings but it wont allow me, tried reaching out their live support but for some reason our chat got disconnected and it seems that they blocked me, tried reaching out again but it wont let me send message. Suspicious act, cant even withdraw.

Quick facts

Casino
Player
ianjay
Date raised
Oct 11, 2022
Disputed amount
$18.70
Case status
Opened