Luxury Casino - Declined payment

I deposited $150.00 Canadian in the Luxary casino account on November 26th, 2022 approximately 11:08 a.m. Canadian time through etransfer interac CA9XHun9, the casino states they placed it into my casino account which is a lie, on the 27th, 2022, I have asked for a screen shot they keep stating they have sent me one which is a lie, my bank states the luxary casino did indeed receive the money. Will not give me money back,

Quick facts

Date raised
Dec 09, 2022
Disputed amount
Case status