Metaspins - Account closure

This is my first experience with crypto casino. I live in Riga, Latvia.

7 March 2023 in the morning 11 AM local time made deposit 420 USD (0.0189 BTC). I received 100% welcome bonus and played Nolimit City video slots. I played with a 5 USD bet according to welcome bonus terms and conditions. Suddenly I received a huge winning and my balance become approximately 9000 USD. I completed wagering requirements and made a withdrawal request 9500 USD (0.43 BTC) it was late evening 11 PM local time.

After about 5 minutes I received email with title KYC and my withdrawal request was canceled. I followed link in email and made picture of my Passport and Selfie. Process went very fast. My KYC was verified successfully.

I put withdrawal request again and after 10 minutes I received email quote

"We are contacting you on behalf of our Fraud team.

We have now closed your account related to this email address: *****, due to breach of our Terms and Conditions 8.1: Only one account per person, household, IP address and computer device is allowed. Creating multiple user accounts may result in termination of the accounts and suspending of all payouts.

Your withdrawal has been cancelled and your Balance confiscated."

I have never registered in Metaspins Casino before. I never used any VPN software. I played at home with my local internet service provider SIA BITE.

login: BubblyHorse0550

Quick facts

Date raised
Mar 14, 2023
Disputed amount
Case status