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Real Prize - Casino terms violation

According to RealPrize policies, requesting a permanent account closure, results in account being closed and it cannot be reactivated.

Therefore, I emailed support and requested a permanent account closure. acknowledged that I understood that my account could not be reactivated. Two months later, I received an email from RealPrize, stating that I had a high account balance in my account and to reply with reactivate to utilize my funds. While suspicious, I replied with reactivate,, as I was unable to otherwise know how much of a balance I had. I did email and state that I didn't leave a balance, however, that email was ignored. RealPrize failed to uphold their policy on protecting their players. The casino did in fact break its own rules and I would like for this issue to be resolved. I am also requesting a refund for deposits made after March 20, 2024 & to have my account be permanent closed. I have proof of all interactions with this casino and I can gladly supply additional proof of needed. It is clear that RealPrize intentionally failed me.

Quick facts

Casino
Real Prize
Player
Aimeelyn79
Date raised
Sep 19, 2024
Disputed amount
$415
Case status
Opened

1 response

Reply from Gamblescope:

DearAimeelyn79

We have received your request for an investigation regarding the handling of your account with RealPrize and appreciate your detailed account of the situation.

We understand your concerns about the discrepancies related to your account balance following your request for permanent closure. Please be assured that we take such matters seriously, and your allegations of potential policy violations will be thoroughly examined.

As part of the investigation process, we will:

  1. Review your documentation and communications with RealPrize.

  2. Assess the casino’s compliance with their stated policies and procedures.

  3. Evaluate your request for a refund of deposits made after March 20, 2024, along with your desire for confirmation of permanent account closure.

To proceed effectively, please provide any additional evidence or documentation you may have that supports your claims. This could include emails, screenshots, or any correspondence with RealPrize.

We will keep you updated on the progress of the investigation and any relevant findings as we move forward.

Thank you for bringing this matter to our attention. Your cooperation is essential in resolving this issue fairly and efficiently.

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