The Online casino is Stake.US but it was not on list hope you can help.
I have reached out to A live agent, emailed support staff which just happened to be the same agent. Also have left very professional messages on every platform that Stake.us has that I have found so far.
I deposit 100 in bitcoin, was playing roulette, the house roulette you can say, not a live roulette. I am up to 160 IE playing with the “Green S Coin” and I noticed after I won a spin that by my calculations in my head I, My “Green S Coin” was not going any higher than 165 and I thought to myself “maybe I miscalculated the bets I placed down per the win pay out etc etc. I spun the wheel again and noticed on a win it went down from 165 to 155 “Green S Coin” so I said shoot maybe I need to go to sleep. I spun again, about 3 more time noticing that my wallet amount was going between 165 to 155 then back up to 165 then back down to 155 and now I know something is defiantly wrong.
As I am looking for the live agent link to contact them about the situation I just witnessed. I seen my “Green S Coin” wallet only had 23.00 green s coin In it and I almost had a heart attack.
Furthermore I got in contact with a Live Agent right away and advise them of what I just witness, (I have records of this conversation if needed) I am told to go to settings and find the “Game Play ID” so Stake.US can look it up, and reading the “Game Play ID” functions and now I’m thinking “You know this Stake.US is alright in my book” “Drake knew what he was doing partnering up with this online Casino” etc etc
To make a long story short, the agent say “sorry it looks like we don’t see an error there is nothing we can do” the agent and I are going back and forth, respectfully, and now the agent does not want to hear anymore, after asking to speak with a supervisor or anyone else.
I ask “can I speak with and or send a message to anyone else?” the agent now starts telling me verbatim….
“we are a social platform and I don’t have to play with the Green S coin” etc etc etc. it is “not their problem” then says (agent exact message word for word)
I need to remind you that this is a social casino.
Please don't forget that we're ultimately a free-to-play platform, so there's no need to invest anything in order to play.
In that way, you can be sure not to lose any of your own investments.
“I need to remind you that this is a social casino.
Please don't forget that we're ultimately a free-to-play platform, so there's no need to invest anything in order to play.
In that way, you can be sure not to lose any of your own investments.”
“The situation you're explaining here where your balance isn't being properly updated is a textbook indicatio that you were softly rate-limited. This happens most often on Plinko where users play rather fast outside of the scope of the game. By rate limit, we're referring to the DDOS protection service on our site, and that's triggered whenever you send too many requests to our platform.
Now, rate-limiting can cause various visual/display errors, and
performance issues and can reduce features/functions of our website.
Some of these features/functions that can be reduced are
"subscription-based services" - which are services that rely on information from our database to be sent and rendered on your device, such as the balance displaying appropriately after each spin, chat loading, and the game-feed updating.
Now types “is there anything else I can assist you with”
I explained, “ you said free to play but I was NOT playing with the free to play token,
I was playing with the paid token
there is a issue when your playing with the green token,
because at anytime I can take my green token out and keep it for myself and I cannot do that with the gold token,
if it’s social casino then there should not be a problem with giving me back my original green token deposit,”
The agent was not trying hear me out at all. So here is I am. Thank you!!!!!! For your time and patience to read this. I look forward to hearing from you shortly.
Thank you Mrwhitebrown.