Hi, 70mbtc is missing from my account. Galaxy.bet claims that I have breached this rule:
"Systematically placing series of successive bets on same match (markets) is not allowed. Each user can place up to 3 bets on a given eSport/Sports Event. If we find an evidence of such betting pattern guaranteeing profit, we reserve the right to void (cancel) these bets."
This is a deeply unfair rule to have when gaalxy.bet offer 1X2 and 5 different asian handicap markets for almost all their matches.
I have played at galaxy.bet for a year now, and this rule has not been a subject before, as it clearly is a rule meant for arbitrage betting. I have sometimes placed bets on five different asian handicaps, and there has been no issue. I have been able to deposit and withdraw as I want. No problem. This rule is not advertised or warned about in my live chats. In my skype communication this was not a topic. Now that when I have made a little profit it is enforced and is certainly a topic.
If we see this last sentence of the rule "If we find evidence of such betting pattern guaranteeing profit, we reserve the right to void (cancel) these bets." This is a rule meant to ban arbitrage betting (bets on both sides), to guarantee profit. I have never done so and haven’t done so at galaxy.bet to void my balance because I want to take different variants of a bet (asian handicap) is ridiculously unfair. This is not what your rule was meant for and if it is, all your sportsbook players will leave, because that is not the industry standard. And not at least deeply unfair. I ask galaxy.bet to reevaluate their voiding of my balance and return the 70 mbtc missing from my account. Have a nice day all.