PokerStars - Software glitch

Hello my name is William Bauder and I have been trying to get this platform to help me understand what is the problem. The platform has bubble changing my account and with it's glitching and blacking out when I am about to win over and over again that is in the casino. Now in the Poker side of the game the other players know what I have and the cards I have and can not be beaten. As they always get face card's and just is not wright. So can someone please help me with . Thanks.

Quick facts

Date raised
Jan 14, 2023
Disputed amount
$500$ to 1000$
Case status