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PokerStars Casino Review

Does not accept players from
United States United States
Casino Rating
43/100
Average
User Reviews
4.5/5
Trustpilot
3.0
Restricted
Affiliate Disclosure
Welcome Bonus
100% up to $50
+ 50 Free Spins
Min. deposit: €20. For the 1st deposit - up to €50 + 50FS.
GS Rank
#73 of 621
Monthly Traffic
1.2M
Popular
-2.15%
-25,570
Last 6 Months
PokerStars traffic chart
Website:
www.pokerstars.com
Localization:
Players from United States are not accepted
Website available in English
USD currency not supported
Livechat Support:
No
Launched in:
1998
Games:
Slots, Roulette, Table games, Video poker, Blackjack, Baccarat
Number of Slots:
1000+
Licences:
  • United Kingdom (UKGC) Unverified
  • US - Michigan (MGCB) Unverified
Legal Age:
18+
Game Providers (1):
Deposit Methods:
Bank, MasterCard, Visa
Minimum Deposit:
$10
KYC Deposit:
Yes
Withdrawal Methods:
Bank, Visa
Minimum Withdrawal:
$20
KYC Withdrawal:
Yes
Withdrawal Limit:
Per Month: $300,000
Support Languages:
English, Bulgarian, Czech, German, Greek, Italian, Polish, Portuguese, Spanish, Russian, Norwegian, Estonian, Danish, French, Chinese, Swedish
Pros:
  • Biggest Poker Brand
  • 24-hour cashouts
  • Tournaments
  • Iphone and Android Application
Cons:
  • Not Available In Certain Countries
  • Complex registration system
  • Cryptocurrencies are not accepted
  • Email verification
  • Lengthy KYC verification
  • No paypal option
Interface Languages:
Chinese, Japanese, Ukrainian, Italian, Portuguese, Dutch, English, Spanish, Icelandic, Russian, French
Top Player Countries:
Canada
Canada
(20.78%)
Brazil
Brazil
(15.79%)
Mexico
Mexico
(5.2%)
Hungary
Hungary
(3.79%)
Italy
Italy
(3.42%)

User Reviews

Player Rating
4.5
Perfect
  • Based on 2 votes.
  • Players from 2 countries.
5-star
1 (50.0%)
4-star
1 (50.0%)
3-star
0
2-star
0
1-star
0

Submit a User Feedback

AA
Amicable Aye Aye
  • New Zealand
  • New Zealand
  • 150.107.XXX.XXX
  • Jan 16, 2020
5.0
Excellent
VV
Verdant Velociraptor
  • Greece
  • Greece
  • 79.130.XXX.XXX
  • Oct 16, 2019
4.0
Perfect

PokerStars Complaints

Stargirl203
Canada Canada
Raised: Feb 21, 2023
PokerStars — Delayed payment
Disputed amount
$835
Case status
Opened
Answers
No

To whom it may concern my email is XXX my name is Merkele Serieux, I am writing due to the fact that my withdrawal was sent to the wrong email address.

I informed the casino the other Email YYY is old and expired, but they insisted to verify this email. Now my funds have been sent to paydirect with my old email YYY and I cannot get my funds, because the company is saying it takes 7 days before the etransfer is cancelled.

I thought an etransfer can be cancelled any time especially by the company it self. I have informed the casino to contact pay direct, but pay direct says that no one has contact them.

The casino has created a case and is also doing a security check its been 1 day and next morning witch is today and I have not heard from the casino witch they said they would via email me.

Everytime I ask them about my case they keep saying they will email me and never do. All I'm asking for is my funds to be sent to me directly to my email witch is XXX I have never had any problems with other online casinos before they always used XXX witch is right.

I deposited well and played fair.

Thank you Merkele Serieux.

Badboybill27
United States United States
Raised: Jan 14, 2023
PokerStars — Software glitch
Disputed amount
500$ to 1000$
Case status
Opened
Answers
No

Hello my name is William Bauder and I have been trying to get this platform to help me understand what is the problem. The platform has bubble changing my account and with it's glitching and blacking out when I am about to win over and over again that is in the casino. Now in the Poker side of the game the other players know what I have and the cards I have and can not be beaten. As they always get face card's and just is not wright. So can someone please help me with . Thanks.

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Reviewed by: Anton Zlov
Casino Expert · Fact Checker

Anything incorrect or missing?

First published: Sep 23, 2019
Last updated: Oct 30, 2025
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