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T&C Version
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9.6
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Last Updated 13/11/2025
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Minimum Age
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18+
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Or local minimum age if higher
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Max Sportsbook Payout (per bet/ticket)
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€250,000
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Applies to single/multiple/system bets; cap applies in total
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Withdrawal Processing Time
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Up to 3 business days
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Operator processing time after request
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Minimum Withdrawal
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€10–€20
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Depends on jurisdiction/currency/payment method
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Max Withdrawal per 24 Hours
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€5,000/day
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Every 24 hours; exception: progressive jackpots
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Account Closure Withdrawal Fee
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10% (min €10)
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Admin charge applied when withdrawing on account closure
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Non-Wagered Funds Withdrawal Fee
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10% (min €10) may apply
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If deposited funds not wagered at least 1x; Risk assessment required
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Deposit Wagering Required Before Withdrawal
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At least 1x
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Funds must be wagered once (table-game opposite betting not valid)
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KYC Threshold (Total Deposits)
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€2,000
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Triggers identity verification requirement
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KYC Lookback Window
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Rolling 180 days
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Threshold calculated daily over rolling period
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KYC Deadline After Threshold
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30 days
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If not completed: account restricted
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KYC Penalty After Deadline
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5% (min €10)
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Applied on remaining balance if KYC not met after 30 days
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Proof of Address Document Age
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Within last 6 months
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Utility bill/bank statement recency limit
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Inactive Account Definition
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180 days no bets
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6 consecutive months inactivity with real-money balance
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Inactive Notice
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30 days prior
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Email notice before account labeled inactive
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Inactive Fee
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€5 every 30 days
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Charged while positive balance remains
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Cooling-Off to Raise Limits/Unlock
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7 days
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Before limits are raised / blocks removed
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Prohibited Software Freeze
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At least 6 months
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Account freeze period if prohibited programs suspected
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Complaint Response Time
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Up to 10 days (+10)
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Extension for complex cases
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Disputed Settlement Deadline
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14 days
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Must be submitted within 14 days after settlement
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ADR Binding Threshold
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<€5,000 binding
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If user accepts; >€5,000 not binding unless operator accepts
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Marketing Consent Trigger Win
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€2,500+
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May request permission to use name/portrait for marketing
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