Pros
PlayFrank Review
With so many online casinos available it can be difficult to decipher which one is the best for you. Another issue that players have is trying to determine whether an online casino is legitimate. Below you will find our review of the PlayFrank casino including all the details for licensing, payouts, deposits, and more.
Introduced in 2014, PlayFrank boasts a 10/10 Gamblescope rating. Upon visiting the PlayFrank site the first thing that stands out is the bright colors and clean appearance. It is very easy to navigate to the game that you wish to play or to select a game category if you don't have a specific game in mind.
Software providers
Software providers used include NetEnt, 1x2Gaming, Betsoft, and many more. PlayFrank offers a wide variety of game choices including slots, table games, and live casino games. There are over 600 game choices available plus the live casino option. You can also participate in daily challenges.
Licenses
PlayFrank holds licenses with both the Malta Gaming Authority and the UK Gambling Commission. These licensing authorities are considered to be leaders in the industry with the Malta Gaming Authority being the first to regulate online gaming with strict and structured regulations.
The minimum deposit to begin playing with PlayFrank is 10 Euros or the equivalent of 10 Euros in another currency. Currencies that are currently accepted by PlayFrank include US, AU, NZ, and CA dollars, Kroner, Rupees, and a few others. You can make deposits to your PlayFrank account using methods such as credit cards, GiroPay, Trustly, instaDebit, and many others. Withdrawing your winnings is easy, simply navigate to your account and choose the Cash Out option then select the method of payment you would like. Generally your withdrawal will be credited to the account that you used to make your deposit unless you choose a different account. There are a few options that aren't available for withdrawal such as MasterCard Debit, Paysafecard, and Visa Debit. You will need a minimum account balance of 10 euros in order to request a withdrawal. Most withdrawals are processed instantly but some can take up to 6 days.
Verifying your identity
You may be required to provide proof of identity such as a copy of the front and back of the card you used for the deposit, a copy of your government issued photo ID card, a copy of a utility bill with your full name and address visible, and a copy of the statement for the card you are using. By verifying your identity, PlayFrank is able to stay in compliance with their licensing agents. PlayFrank makes it easy to provide this documentation by logging into your account and and choosing the "select documents to upload" option. Accepted file types are JPEG, PNG, and TIFF.
Bonuses and promotions
PlayFrank offers bonuses and promotions from time to time. Currently there is a welcome bonus for new players which includes a 100% bonus up to 100 euros and 50 bonus spins. In addition to the welcome bonus there is also a loyalty club. The loyalty club awards reward points that can be converted to bonuses following an easy-to-read table on their website. Simply level up through each of seven tiers and earn more bonuses as you level up. However, PlayFrank will only award one bonus per day so keep in mind that you will not be eligible to receive the welcome bonus and any loyalty club bonuses the same day. With the loyalty club you will earn 1 reward point for every 40 euros wagered. The lower 5 tiers of the loyalty club are play based so you can advance depending on your play however, the Premium and Prestige levels are accessible only by invitation. Additionally, each level has its own redemption rate with the higher levels requiring less rewards points for bonus redemption.
Final Thoughts
My favourite features of this casino are the simple layout of the lobby page which makes it easy to find the game I'm looking for quickly. Additionally, I like the loyalty club and availability of bonuses. I appreciate that more frequent players are able to reach rewards more easily. Additionally the fact that PlayFrank is licensed by two of the top names in licensing agencies makes me feel confident that I am being treated fairly and that I will be able to receive my payout in a timely fashion.
There are a few features that can be improved such as some sections of the FAQ page do not work. This is extremely important so that players can understand how to make deposits and the specific requirements of this casino. Other items of concern include the low Alexa rating and the lack of user reviews.
Overall I think that this platform is user friendly and offers quick payouts with low minimums which is a win-win for players. However, I think that there are some small improvements that could be made to provide more answers and transparency to players. I believe that the welcome bonus is a great promotion that users should take advantage of but be sure to understand how the loyalty club works before investing in the upgraded levels.
