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Subject: Urgent Issue – Deposit Not Credited (10 AZN)

Dear Support Team,

On 05/04/2025 at 00:54, I deposited 10 AZN into my account to play a game. However, the deposit was declined, and the amount did not return to my card nor appear in my casino balance.

It has been 2 days, and I have been repeatedly told to wait, but there has been no progress and no update regarding my funds.

I kindly request that you urgently investigate this issue and ensure that the money is credited to my balance as soon as possible.

Looking forward to your quick response.

Thank you.

Quick facts

Casino
Player
Askerov1234
Date raised
Apr 06, 2025
Disputed amount
$5,8823529412
Case status
Opened