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Bet365 - Casino terms violation

Hello, I recently had a really bad mental breakdown gambling and lost almost 60k doing so. I gambled on bet365 and I begged them to lock my account out but they proceeded to not do so asking “we will take ur request into consideration”. It never came until the next day of losing it all. I regret fully what happened and I don’t know what got into me but i was able to ask for help from bet 365 but they proceeded to not do anything about it. They never investigated my account even to check if the funds were legit and manageable. I feel like I was taken an advantage of by them. I have proof of screen shots and other info regarding this matter. What are my rights and how can I tackle them?

Quick facts

Casino
Bet365
Player
Anonymous
Date raised
Feb 24, 2025
Disputed amount
$Over 35k
Case status
Opened

1 response

Reply from Gamblescope:

Thank you for reaching out and sharing your situation with us.

In order to move forward with your case, we require clear evidence that you explicitly requested Bet365 to block your account and that they failed to take action in a timely manner. Please provide us with screenshots or any other relevant communication showing your request and their response — or lack thereof.

While we understand how distressing this experience must be, we must also remind you that gambling inherently carries risk, and each player bears responsibility for their own actions. However, if there was negligence on the casino's part, we are here to mediate fairly and objectively.

Looking forward to reviewing the proof you have.

Best regards,Thank you for reaching out and sharing your situation with us.

In order to move forward with your case, we require clear evidence that you explicitly requested Bet365 to block your account and that they failed to take action in a timely manner. Please provide us with screenshots or any other relevant communication showing your request and their response — or lack thereof.

While we understand how distressing this experience must be, we must also remind you that gambling inherently carries risk, and each player bears responsibility for their own actions. However, if there was negligence on the casino's part, we are here to mediate fairly and objectively.

Looking forward to reviewing the proof you have.

Best regards,