Hi want to make complaint against Skycrown casino. (My nick: Wtsi68 , request CZDEUN)
Since october 14th that i''m waiting for my cashout.
Tuesday october 14th 10:08 i won= 1800$ cad on this website + october 16th i won at 14:16 =200 $ cad and at 14:29= 100$ cad . Friday october 17th , my cashout (1800+100+200$) were still pending and still not accepted. Than i decided to recalled all of them to put together = 2100$cad.
Everytime that i have contacted support team in live chat and by email, they always answer by automatic reply. Impossible to talk with real human on this website.
After, one week my cashout still pending and despite all my efforts to contact the team support , impossible to resolve my problem and get my money, because they always copy and paste the same kind of messages : "the transaction is in progress , tanks for your patience and understanding" ! Im deesperate and its why i ask your help. I took alot of screenshots if you need it
Thanks
Sylvie