How to Get an Online Casino Refund

Getting a refund from a casino can be pretty straightforward if you made a deposit and instantly regretted it. However, attempting to get a refund after playing and losing your money is difficult, bordering impossible. We explore the different situations where it may be technically possible to get a casino refund for a legitimate claim and the things to avoid in the process.

Can I Get a Refund from a Casino? – The Facts

Let’s get this straight from the start. Getting a casino refund is not easy. You are, however, fully entitled to withdraw money from your casino account at any time. So if you made a casino deposit and decided to cancel it for whatever reason, you may. 

Casino withdrawals are pretty straightforward. Be aware that there may be limits on the amount you can withdraw at any one time. Also, any licensed casino will want you to prove who you are before authorising the release of funds. This process is intended to prevent unauthorised withdrawals and chargeback claims. Providing you are who you say you are, a casino withdrawal should be in your account within one to three days, depending on the casino’s policy.

If you have deposited cash, lost it and want to claim a refund, expect the online casino operator to reject the claim for any reason. However, doesn’t mean that there aren’t avenues to pursue where you may feel legitimately cheated. But you should expect it to be difficult.

Recommended Cashback Casino List

Some casinos offer cashback on casino losses. Here are a few of the best cashback casinos that accept players from the country where you reside.

Cashback Casino List

Casino Name
Key Features
Visit Casino
United Kingdom
Welcome Offer UP TO €900 + 120 EXTRA SPINS More Info +
  • Unique Design
  • User-friendly interface
  • VIP program
Rank #225 of 265 Review
United Kingdom
Welcome Offer WELCOME PACKAGE UP TO 1500 $ / € More Info +
  • super fast registration
  • Accepts multiple cryptocurrencies
  • Fast Withdrawals
Rank #227 of 265 Review
United Kingdom
Welcome Offer 21 Bonus Spins + 121% up to €300 More Info +
  • Live chat is available around the clock
  • Plenty of games from many providers
  • Licensed by the UKGC and MGA
Rank #101 of 265 Review
United Kingdom
Welcome Offer 20 £ + £ 50 up to 100 £ + 50 free spins More Info +
  • Huge collection of 2000+ games
  • modern website UI
  • 14 deposit and withdrawal options
Rank #147 of 265 Review
United Kingdom
Welcome Offer 10 £ + 100 % up to 300 £ More Info +
  • Iphone and Android Application
  • 1500+ games from more than 25 A-list game providers
  • 10 currencies to choose from
Rank #7 of 265 Review
United Kingdom
Welcome Offer 800 EUR + 100 spins (not applicable for UK and DE) More Info +
  • Good selection of games
  • 24-hour cashouts
  • Cashback program
Rank #199 of 265 Review
United Kingdom
Welcome Offer 100 % up to 100 $ More Info +
  • Banking via PayPal available
  • Live Streaming and in-play betting
  • Esports and virtual sports betting options
Rank #1 of 265 Review
United Kingdom
Welcome Offer 100% up to £100 + 200 spins More Info +
  • Multi-language support
  • No withdrawal limits
  • Good selection of games
Rank #217 of 265 Review
United Kingdom
Welcome Offer 200€ or other currency equivalent + 100 free spins More Info +
Rank #232 of 265 Review
United Kingdom
Welcome Offer €800+100FS More Info +
Rank #254 of 265 Review

Casino Refund Options?

There is something incredibly disappointing about losing a significant amount of money gambling. Though confident of a positive outcome, we lose it all. In this situation, it is natural to consider the question ‘is it possible to get a casino refund’? If it is at all possible to get your money back, it would be by way of a payment chargeback. 

Chargebacks are wholly legal ways of settling disputes between customers and vendors. Frequently used by consumers of online purchases when a product received is defective, the law applies to services too when the service provided is not as described.

Clearly, this means that to have any chance of winning a casino chargeback claim, you must first prove that the service provided was not as described.

Best Casino Payment Methods that Support Chargebacks

Not all casino payment methods provide chargeback services. For starters, chargebacks are a service supported by the SWIFT swift system, which means that you could never claim a chargeback when depositing in Bitcoin (BTC) or any other digital currency. The very nature of blockchain technology means that you could never instigate a refund once an anonymous transfer has been made. 

Here is a list of the best casino payment methods that support chargebacks:

  • Instant Bank Transfer Casinos

  • Wire Transfer Casinos

  • Visa Casinos

  • Mastercard Casinos

  • Neteller Casinos

  • Skrill Casinos

  • PayPal Casinos (depending on location)

Casino Chargebacks

The problem with making a successful chargeback claim is that no casino will ever guarantee you will win. The only thing they promise is the provision of casino game entertainment for real money and that you will be paid if you win. Hence, as far as casino operators are concerned, once a customer has received game entertainment and the casino pays winnings, that’s the end of their obligation.

On this basis, any chargeback claim will be automatically rejected by a financial service provider. After all, how can someone claim that they had not received the service they paid for when they already used it? 

The only possible way to overcome this argument is to prove that the service you received was faulty. That’s to say that the games you played were rigged and that you were playing games you had no chance at all of winning.

Rigged Casino Games

It is unfortunate that shady operators still exist within the casino industry and continue to fleece customers of their casino deposits with rigged games. 

If you can prove that an online casino has intentionally rigged its games, you would have a chance of getting your money back. But how do you go about proving something like this? 

Fundamentally, you would need qualifiable game statics from the servers of online casinos that may not even be in the same legal jurisdiction. Obtaining this kind of information would require a serious legal effort that would likely dwarf the money you have lost. So while it is technically possible to take this route to get a casino refund, be prepared for one hell of a fight. The likelihood of winning a case is still slim, and the financial and emotional cost of losing will likely be considerable. 

Things to Avoid when Claiming a Casino Refund

What it comes down to is this: unless you are sure that an online casino has acted fraudulently, your best course of action would be to accept your losses, learn from them and move on.

If, on the other hand, you are sure you have grounds for a case of fraud and want to take things further, there are some things you need to know right from the start to make a successful claim:

  • It would be unwise to start your case by slandering the online casino involved. Doing so will weaken your case, make you look like a bad loser, and lead to the casino operator suing you.

  • Don’t violate the casino’s terms and conditions, especially regarding deposits and withdrawals. Not abiding by published T&C’s will also work against you.

  • Take your chargeback claim to your bank or financial institution, where the deposit originated in the first instance. It is best not to make unsubstantiated allegations at this point and start from there.

  • Likely, you will be unsuccessful with a chargeback request. Should you wish to pursue further, lawyer up and get ready for a battle.

Choosing a Safe and Trusted Online Casino

Ultimately, you can remove the threat of a guaranteed financial loss and the emotional stress it entails by choosing a safe place to wager on casino games and sports betting. Gambling review sites such as the one you are on right now –, take all the guesswork out of choosing a safe and trusted casino or betting platform.

Our experts and players investigate, assess, rate and review hundreds of online gambling sites to recommend the best options available to players in your country.

Search our lists of the most trusted online venues to place a wager today and never gamble more than you can afford to lose.

Date Publication: Mar 14, 2022 Last Updated: Mar 15, 2022