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KYC/AML Trigger (cumulative deposits + withdrawals)
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€2,000
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Verification required at the latest when total deposits+withdrawals reach this amount; pending withdrawals may be cancelled during verification
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Verification Deadline
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30 days
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If verification is not completed within 30 days from document request, the account can be frozen for gameplay and transactions
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Inactive Status
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6 months no activity
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Includes no activity such as login/logout; player is notified at least 30 days before inactivity status
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Dormant Status
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12 months no activity
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Player contacted again once the account becomes dormant
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Inactive/Dormant Fee (monthly)
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€5 or 5% of balance (whichever is higher)
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Charged monthly; only while the balance does not go negative; no fees for self-excluded or licensee-excluded accounts
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Remittance (no transactions)
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30 months
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If no transactions for 30 months, Bethard attempts to contact player and remits balance to player or Authority if player cannot be contacted
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Minimum Deposit
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Shown in cashier
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No fixed amount in T&C; Bethard decides and displays it at the time of deposit
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Minimum Withdrawal
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Varies by method
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Bethard may apply different minimums per withdrawal method (Withdrawal Information section)
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Withdrawal Below Minimum Fee
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Discretionary fee
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May be charged if requested amount is below the minimum withdrawal (depends on method)
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Free Withdrawals
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Limited by period
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Bethard may limit number of free withdrawals within a defined time period; may charge higher fee for bank accounts outside the EU
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Withdrawal Eligibility Deposit
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€30 minimum deposit
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Before requesting a real-money withdrawal, a minimum deposit of €30 is required and must be wagered x1
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All Deposits Wagering Before Withdrawal
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x1 wagering
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All deposits must be wagered at least one time before a real-money withdrawal can be requested
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Large Win Payout Split
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€100,000+ win & >50% withdrawal
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Bethard may split payout into 10 instalments: 10% per month for 10 months; no interest
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Liability Cap
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Up to amount deposited/transferred
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Company cumulative liability capped at the amount the player transferred/deposited in relation to the transaction giving rise to liability
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