Creating an account on the casino's website was easy, and the login option also worked smoothly. The website is available in different languages, including English, French, and Japanese.
The casino offers a wide variety of games from over 30 software providers. The games include slots, video poker, table games, and live games. Most of the games are decent. The games are also provided with security features to ensure that the player's information is safe. Although there are many options to choose from, most games are similar, and the graphics used to design them are basic.
The casino has a page dedicated to finances. They offer many deposit and withdrawal options, including Visa and Bitcoin. I tested both options and concluded that Bitcoin offered the best deposit rates. Visa offered the best withdrawal option with 4-5 hours for processing. Bitcoin also offers better withdrawal rates, but the processing time is longer, about 7-10 hours.
The casino has many bonuses and promotions, which include a welcome bonus for all new players. The welcoming bonus allows new players to play and win real money. The casino also offers cash back and promotions such as a "spin the wheel" promotion. The casino's bonuses and promotions are satisfactory compared to other casinos.
The casino has been in operation since 2016 and is licensed under the Curacao e-Gaming Regulatory Authorities. The casino follows all the gambling terms and conditions set by its licensing Authority. The casino is also very strict about underage gambling and requires all players to be at least 18 years old. This was a very good policy as it enhances the casino's reputation as a safe and secure casino.
The customer service is good. There is a live chat option that works well, and my issues and questions were addressed promptly. The response time was acceptable, as I got a reply to my issues within an hour. My only problem with the casino's customer support was that they needed more options. They lacked phone support which was quite odd for me, considering that most casinos these days offer this option.
The casino has a few unique features that differentiate it from the others, such as its VIP levels. The casino offers four VIP levels. This feature rewards the casino's loyal players by inviting them to tournaments, giving gifts, and awarding extra bonuses. The casino also has an impressive referral program where players earn gifts and cash-back rewards when they refer new players.
In a nutshell, the casino is a nice place to play, but there are still some issues and things that can be fixed. The game selection needs to be more diverse, and they should improve the graphics used in their games. The casino should also introduce phone support as one of the customer support options.
Queenspins Casino currently has no open complaints.
