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Stake.com - Software glitch

Hi,

I am still waiting from stake to pay my winnings of 59569 multiplier on Fire in the hole game of Nolimit City.

ReplayLink: https://fan.nolimitcity.com/replay/zohugahaponiraheyakumudouasisurewageguomokeihi?device=mobile&language=en

What happened with Support: Paid me 36.44 because this is was what they saw in the screenshot while the win was 36.44 (wins before entering feature bonus ) + 59569 x 0.20 = 12000 usd approximately

I have already tried to contact support 2 times and each time takes 14 days to get back but they have still don't pay me and tell me that was an error due to provider.

Quick facts

Casino
Player
xliner78
Date raised
Jun 02, 2024
Disputed amount
$12,000
Case status
Opened