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Big Win threshold (approval)
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Winnings over €10,000 are treated as “Big Wins” and require Partner approval before funds are credited and/or available for withdrawal
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Bet dispute deadline
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No complaints/disputes about bet acceptance or settlement are accepted after 10 calendar days from the transaction date
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Bet cancellation
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Registered/confirmed bets cannot be cancelled or amended
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Stake vs balance
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Stake cannot exceed available account balance; stake is debited after registration; winnings are credited after the bet is settled
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Bonus withdrawal restriction
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Withdrawal requests are declined while an active bonus exists until wagering is completed in full or the bonus is rejected
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Max stake during bonus wagering
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Until a bonus is redeemed, stakes cannot exceed €5
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Welcome package deposit minimums
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First deposit bonus requires €10+; second/third/fourth deposit bonuses require €15+
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Welcome package max bonus amounts
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First €300; second €350; third €400; fourth €450
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Welcome package wagering
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Deposit bonuses must be wagered 35x the bonus amount
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Welcome package wagering deadline
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Activated bonus must be redeemed within 7 days
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Welcome package activation time
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Bonus is automatically activated and credited within 24 hours after requirements are met
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General bonus validity
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Average bonus validity period is 30 days from the date of crediting (free spins validity depends on provider)
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Withdrawal before bonus redeemed
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If you request withdrawal before a bonus is redeemed, the bonus amount and winnings generated while redeeming are cancelled
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Bonus withdrawal verification
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Winnings requested for withdrawal that were generated with bonus funds may be verified before payment; the company may request personal data and payment method confirmation
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10th deposit bonus minimum
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Minimum deposit to be eligible is €10
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10th deposit bonus maximum
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Maximum bonus amount is €300
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10th deposit wagering
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Bonus must be wagered 35x
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10th deposit wagering deadline
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Activated bonus must be redeemed within 48 hours
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10th deposit free spins timing
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Free spins are awarded within 15 minutes after the deposit when all requirements are met
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System interruption remedy
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If a game cannot be restarted without irreversible data loss, the operator may restore your balance to the state before the last bet was logged on the server
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Wrongly credited funds
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If funds were credited by error, bets may be cancelled and winnings withheld; if winnings were paid, the bookmaker can require their return
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