Pros
At the outset, I would like to inform you that my case is very complex. I have an account at their casino for a long time but my problems began when I started to win a lot of money, i.e. from March 4, 2020
From March 9, according to my laws, I tried to get along with the details and the full schedule of withdrawals of my money, at that time over PLN 450,000 was equivalent to EUR 100,000 on my balance.
Contact with the financial department consisted of pasting points and regulations in which there was no mention of such a high win and the time in which it would be paid out. It grew over time. On March 19, I had over a million zlotys, or the equivalent of 222 200 euros, which is huge money. I asked for individual conditions in order to withdraw funds that I accumulated while playing at their casino some of them came from jackpots won.I win a many of big jackpots but not progresive but they dont have any information about it on terms how it will be paid.
However, again I did not receive any information about what I asked. In addition,
I have not received any guarantee that all my won money will be paid out, that the standard withdrawal procedure would take over 3 years with normal withdrawals and this casino barely exists for 3 years so my concerns about withdrawals were increasing. 19.03 I asked for the withdrawal of all funds and for closing my account because I started to see a problem with my gambling caused by continuous playing at Malina Casino because for my questions to handle what I can speed up withdrawals I received the answer: more activity.
My activity on their site was already very High, I spent on a continuous game after a few or even several hours, which aggravated my addiction. I believe that what happened to me on this website should not happen to anyone.
21.03 around 4pm on my account there was over 1,800,000 PLN, i.e. the equivalent of 400,000 Euro, he was a dream come true and I wanted to withdraw it and finish the adventure with gambling, but again the information I got in their chat is: you need to be more active to speed up payouts are an explicit forcing to play when I already played a dozen or so hours a day, no one from the staff even mentioned the break in playing even urged to play. On March 21, I came across the grand jackpot for the second time in a mustang gold game and after this win my balance was getting smaller. In no game could I get a bigger win so far. On 22.03 I played almost the whole day without breaks and lost over a million zlotys, or about 220,000 euros, nobody even noticed it despite monitoring my activity. I have a theory that Malina Casino contributed to my loss and did not help me solve the payout problem.
This is not a standard situation when someone wins such money. My repeated requests for a payout schedule, possibly for a lump sum transfer, were unanswered. Please take a look at this issue because now I have no money, my account is blocked and the only thing I have is addiction caused by Malina Casino.
In addition, the site I played on is www.malinacasino88.com and it is not registered under the license page, I have full grounds for requesting a refund of PLN 1,000,000 or EUR 222,000 or for compensation for such treatment and intentional manipulation.
Please, send back an e-mail with information whether my case will be investigated.
Malina Casino now try to cover up they send only a pice of some live chat conversation of this case. with change terms and conditions i have a some screenshots of terms what i akcepted. One more problm is the terms and coditions are different in each languages. If somebody want proof and evidences i have some but not the important one - all history live chats. I asked for them but they don want send it