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Bonus Restrictions
|
Restricted
|
Sweden: no bonuses, promotions, VIP programs, or loyalty points
|
|
NetEnt – Fully Restricted
|
Restricted
|
Belgium, Bulgaria, Colombia, Croatia, Czech Republic, Denmark, Estonia, France, Italy, Latvia, Lithuania, Mexico, Portugal, Romania, Spain, Sweden, Switzerland, UK, USA
|
|
NetEnt – Additional Blacklist
|
Restricted
|
Australia, Hong Kong, Iran, Israel, Philippines (and other restricted jurisdictions)
|
|
NetEnt – Branded Titles
|
Conditional
|
Country-specific restrictions apply per title
|
|
Play’n GO / Pragmatic
|
Restricted
|
Not available for players from Sweden
|
|
Amatic
|
Restricted
|
Australia, Austria, Estonia, Greece, USA
|
|
VPN / Geo-bypass
|
Prohibited
|
Use of VPNs or geo-circumvention tools is forbidden; winnings may be confiscated
|
|
Supported Fiat Currencies
|
Supported
|
EUR, USD, AUD, CAD, NOK, NZD, ZAR, INR
|
|
Supported Cryptocurrencies
|
Supported
|
BTC, BCH, ETH, DOGE, LTC, USDT, XRP, BNB, ADA, TRX
|
|
Crypto Rate Source
|
Fixed
|
Coinbase Converter (real-time rate at transaction moment)
|
|
Fiat–Crypto Exchange
|
Not Supported
|
No internal exchange services
|
|
Tax Responsibility
|
Player
|
Players are solely responsible for taxes
|
|
Accounts per User
|
Limited
|
One (1) account per individual
|
|
Duplicate Accounts
|
Prohibited
|
Winnings forfeited, withdrawals canceled
|
|
Commercial Use
|
Prohibited
|
Accounts for personal entertainment only
|
|
KYC – Required Documents
|
Mandatory
|
Government-issued ID, proof of address, proof of payment method
|
|
Accepted Scripts
|
Limited
|
Latin or Cyrillic
|
|
Video Verification
|
Conditional
|
May be required in certain cases
|
|
KYC Failure
|
High Risk
|
Account closure and confiscation of funds
|
|
Anti-Fraud Policy
|
Strict
|
Collusion, bots, chargebacks, false claims, bug exploitation, bonus abuse
|
|
Fraud Sanctions
|
Severe
|
Account termination, confiscation, legal action, fund freeze
|
|
Deposit Wagering Rule
|
Required
|
x3 wagering before withdrawal
|
|
Multiple Deposits Rule
|
Applied
|
Combined wagering applies
|
|
Minimum Deposit
|
€20
|
Or equivalent
|
|
Maximum Deposit
|
Variable
|
Depends on payment method
|
|
Crypto Deposit Limits
|
Unlimited
|
No upper limit
|
|
Third-Party Deposits
|
Forbidden
|
Deposits must be from player-owned accounts
|
|
Minimum Withdrawal (Fiat)
|
€20
|
Or equivalent
|
|
Minimum Withdrawal (Crypto)
|
€20
|
Crypto equivalent
|
|
Withdrawal Approval Time
|
≤ 72 hours
|
Internal processing
|
|
Bank Transfer Time
|
≤ 3 business days
|
After approval
|
|
Daily Withdrawal Limit
|
€2,000
|
Or equivalent
|
|
Weekly Withdrawal Limit
|
€5,000
|
Rolling 7-day period
|
|
Monthly Withdrawal Limit
|
€20,000
|
Resets monthly
|
|
Progressive Jackpots
|
Exempt
|
Paid in full
|
|
No-Deposit Bonus Cap
|
Limited
|
€50 / $50 / 75 CAD / 500 NOK / 1,000 ZAR / 5,000 INR
|
|
Account Inactivity
|
12 months
|
No login or gameplay
|
|
Dormancy Fee
|
€20/month
|
Charged until balance reaches zero
|
|
Refund Request Window
|
24 hours
|
From transaction time
|
|
Unauthorized Access Claims
|
30 days
|
From discovery
|
|
Refund Processing Time
|
5–7 business days
|
After approval
|
|
Complaints Handling
|
Internal
|
Handled by Support Team
|
|
Regulatory Authority
|
Tobique Gaming Commission
|
Licensing and oversight
|
|
Governing Law
|
Costa Rica
|
Applies to all disputes
|
|
Dispute Resolution
|
Arbitration only
|
Court action waived
|
|
Data Sharing
|
Limited
|
With providers and payment processors
|
|
Liability
|
Disclaimed
|
Casino not liable for losses
|
|
Game Result Authority
|
Final
|
Server logs prevail
|
the United Kingdom
