Bitstarz Casino Review

Dear Sir/Madam,

My mother (age 65) sold property for €110,000 in order to purchase an apartment in Cyprus as her sole source of future rental income, as she currently receives no pension. Of this amount, approximately €80,000 was transferred to me. During this period, I deposited €5,000 at Bitstarz.com and successfully generated winnings of approximately €20,000. Despite repeatedly requesting withdrawal, Bitstarz unjustifiably delayed payment. I possess full written correspondence confirming these delays.

I have a diagnosed mental health condition (schizophrenia). During this clearly documented period of medical vulnerability—and while Bitstarz was withholding my winnings—I unfortunately continued gambling and ultimately lost the entire €80,000, along with additional funds. I currently receive €850 per month in disability benefits, leaving both my mother and myself in severe financial hardship.

Furthermore, at the time part of the funds were lost, my account had already been excluded/banned by Bitstarz, including during the period when money needed to pay for my sister’s flight from South Africa to Cyprus was lost. Bitstarz initially confirmed my exclusion and later reactivated my account regardless. I hold emails proving the exclusion, delayed €20,000 winnings, and Bitstarz’s written apologies regarding payout delays.

Bitstarz / Gareton B.V. bears clear responsibility due to:

* Unjustified withholding of winnings

* Failure in duty of care to a medically vulnerable player

* Allowing gambling activity on an excluded account

* Negligent operational conduct

Had Bitstarz released the winnings promptly, the subsequent gambling losses would not have occurred.

Bitstarz has previously made direct transfers to my Bank of Cyprus account (including €4,000.00 and €911.91), proving transaction traceability.

Without prejudice, I remain open to an amicable settlement. The outstanding sum is €110,000 (128,877.33 USDT). If full settlement is not received within seven (7) days, I will proceed with legal action seeking €250,000 without further notice. All rights reserved.

For clarity: I believe I may have attempted to submit a copy of my South African passport around the time my account was excluded regarding my sister’s travel issue. However, this was never part of a completed or approved KYC process. No full KYC was submitted or verified.

Bitstarz now claims I completed full KYC under the name **George Antoni**. I hereby request that Bitstarz provide the full South African KYC profile they allege to possess, including:

* Proof of residence in South Africa

* Any and all supporting verification documentation

* Any internal verification logs confirming approval

Previously, when this matter was reviewed elsewhere, Bitstarz only produced a passport copy and the case was improperly closed. Therefore, I insist that complete documentation be provided.

Thank you for your cooperation.

Kind regards,

Georgios

I played at Bitstarz for the last 3 months. I have deposited a total of $10,000.00, always bitcoin. Many of my friends play there and they turned me on to play there. I submitted all my documents and i finally won $8,000.00 They refused to pay me my winnings and said it was because i am linked to another account that was self exempted for life. THE REASON they linked my account in Canada with the self exempt account in Los Angeles is because i had a friend who owed me money and he paid me back by deposits using his bitcoin wallet into my bitstarz account. He stopped gambling and he self excluded his bitstarz account for life. His cripto wallet he used to do his transactions was the same crypto wallet he used to pay me back. WE ARE 2 DIFFERENT PEOPLE IN DIFFERENT COUNTRIES AND THEY ARE USING THAT AS AN EXCUSE NOT TO PAY ME MY 8,000.00 IN WINNINGS AFTER TAKING MY 10,000.00 IN DEPOSITS. THERE IS NO RULES IN THERE TERMS THAT SAYS YOU CANT HAVE SOMEONE DEPOSIT BITCOIN INTO SOMEONE ELSES BITSTARZ ACCOUNT. THEY SAID THEY WILL REFUND MY LAST DEPOSIT OF $96.00 TOOK THE 8K BACK AND KEPT THE 10K I DEPOSITED. AND CLOSED MY ACCOUNT.