Wildrobin Casino Review

To Whom It May Concern,

I am writing to submit a formal complaint regarding Wild Robin Casino. My concern is not only about how my account was handled, but also about the casino’s failure to uphold responsible gambling principles, which directly led to the loss of my winnings.

At one point, I had approximately CAD $35,000 in winnings on my account. I attempted to:

• Close my account due to concerns about my gambling behavior.

• Increase my withdrawal limits so I could safely withdraw my winnings.

• Communicate that I was uncomfortable and struggling with control, clear signs of vulnerability.

The casino’s responses were inadequate and harmful:

• I was told that if I closed my account, my balance would be voided, effectively preventing me from protecting myself.

• My requests to increase withdrawal limits were refused.

• I was not offered self-exclusion, time-outs, or any responsible gambling tools.

As a result, I inevitably continued to gamble and lost my entire balance. While I accept responsibility for my gambling behavior, I firmly believe the casino’s refusal to allow a safe withdrawal or closure, and its failure to recognize signs of problem gambling, placed me in an impossible position and directly caused this outcome.

Why This Matters:

• Responsible Gambling: Operators are expected to intervene when players demonstrate signs of gambling harm. My requests and statements should have triggered protective action.

• Unfair Practices: Requiring players to choose between “keep gambling” or “lose your balance” is exploitative and inconsistent with fair play standards.

• Consumer Protection: Denying access to legitimately won and verified funds through unfair policies undermines trust and may violate consumer protection principles.

What I Am Requesting:

1. A refund of my winnings (CAD $35,000) that I was unable to withdraw due to these irresponsible practices.

2. An investigation into Wild Robin Casino’s policies regarding account closure, withdrawal limits, and responsible gambling obligations.

3. Stronger enforcement requiring casinos to:

• Allow safe account closure without balance forfeiture.

• Provide reasonable withdrawal options for large balances.

• Intervene when players express gambling harm or distress.

Supporting Evidence:

I can provide:

• Chat and email transcripts showing my requests and the casino’s responses.

• Screenshots confirming my balance prior to its loss.

• Proof of completed account verification (KYC).

Conclusion:

This complaint is about both my personal case and the broader issue of how Wild Robin Casino treats vulnerable players. I respectfully ask for your help in securing a refund of my lost winnings and holding the operator accountable for failing to provide responsible gambling protections.

Thank you for your attention to this matter. I am prepared to provide all supporting documents upon request.