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Immerion - Delayed payment

I sent a withdrawal request on August 28, and I waited 5 days. Since the status of my payout did not change for 5 days, I contacted casino support on September 2 and they told me that they sent my request to their finance department for faster processing. After waiting the next 4 days, I checked the payment status again and saw that it was canceled on September 6. Again, there was a lot of contacting the support staff on chat and via email, where they gave me different explanations, such as that they had technical problems and unforeseen circumstances.

It seems like a perfect scam.

I am still waiting for my payout to be resolved and the money was never returned to my casino account.

I am asking for help in this case.

Quick facts

Casino
Immerion
Player
User348602961
Date raised
Sep 10, 2024
Disputed amount
$552
Case status
Opened

1 response

Thank you for reaching out regarding your withdrawal request that has faced delays and complications. We understand how frustrating this situation must be and want to assure you that we are here to assist you in resolving this matter.

To proceed effectively, please provide us with any relevant documentation, such as:

  • Screenshots of your communication with the casino support team.

  • Records of your withdrawal request and any updates you've received.

We will be contacting the casino on your behalf to investigate the status of your payout and ensure that your concerns are addressed promptly. Our goal is to help you recover your funds and to clarify any inconsistencies in the explanations provided by the casino.

Thank you for your patience, and we will keep you updated as we work on your behalf.

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