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Deposits
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Available via debit/credit card, e-wallet, bank transfer and other cashier methods; cash/cheques not accepted
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Deposit currency conversion
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Payments in other currencies are converted to the account currency at the prevailing exchange rate; exchange premiums are paid by the player
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Deposit verification (KYC)
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Operator may request KYC for deposits and can close the account if documents are not provided
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Chargebacks / reversals
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By depositing you confirm payments are authorised and you will not attempt reversals/chargebacks
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Third-party deposits
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Not allowed; if detected, winnings are forfeited, deposit returned to rightful owner (bank fees borne by receiver)
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Deposit wagering before withdrawal
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Deposit must be wagered at least 3x before any withdrawal (plus any bonus wagering requirements)
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First withdrawal KYC pack
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Required: ID, proof of address, bank statement, card images (first 6 + last 4 visible; CVV hidden), and proof of ownership for other payment methods
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Withdrawal limits
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Max €500 per transaction; max €3,000 per day; max €20,000 per 30 days (unless higher agreed)
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Withdrawal processing time
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Within 3 banking days; can be longer due to payment channels, extra checks, and public holidays
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Withdrawal conditions
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No withdrawals until wagering requirements are met; cannot withdraw bonus funds or funds “stuck in an aborted game”
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Withdrawal eligibility checks
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May refuse if total bets < last deposit; requires turnover of 3 initial deposits before withdrawal
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Withdrawal method routing
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Paid to bank account/available cashier methods; typically processed via the same method used for deposits
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One pending withdrawal rule
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Only one pending withdrawal per payment method; and (depending on method) only one withdrawal request per 24 hours
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Large wins payout plan
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Wins over €20,000 may be paid in monthly instalments of max €20,000 until settled; progressive jackpots paid in full
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Minimum withdrawal
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€20 for cards and other methods (plus listed equivalents for NZD/PLN/NOK/CAD/BRL/AUD/DKK)
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